20 Most Recent
Questions & Answers
Kindle won't connect to wifi
Make sure *Airplane Mode* is *Off* in Settings.
This will turn on the Wi-Fi transceiver. In the Wi-Fi Networks section right below the Airplane Mode section you will see available Wi-Fi networks. Click the little black triangle, choose your network and enter the password. It will only automatically connect to open networks. Most networks these days are *secured* and need a password in order to share data.
My Kindle (version 3) suddenly won't connect to my
On a wifi connection when you see problems the cause will either be the device or the wifi router.
If you can try the kindle out on a different network this will tell you if it is the kindle or the network. If it connects then it not the kindle. It could be a setting or the router.
If it is a setting the two biggies are going to be something wrong with the security passcode or it isn't getting through the gateway out onto the internet. For settings you need to check things like using wep when it should be wpa or the wep key is 64bit when it needs to be 128 or in the wrong key location and so on.
When it can't get through the gateway that usually means your dhcp is wrong or you are using fixed ip. You can just set these numbers manually in the kindle.
The other usual suspect is that the router itself is beginning to fail. This usually shows up first as difficulty to connect and dropped connections or increasing errors. It will eventually fail. This is common and typical of all home grade wifi routers. They are good for about 18 months or so. If this is the case you might notice slow downs or dropped connections on other wifi devices. These units are not repairable so you just need to replace it.
Out of all the possibilities I would say your first choice would be the security settings and next would be the the router. Those are the two most common problems.
WHY DOESN'T MY KINDLE TURN OON
The battery is probably dead, or the charger has a short in it. If it hasn't been on in a while it could ruin the battery by not turning it on or functioning in a long time I hope I helped
My kindle keeps freezing
In most cases, to avoid freezing, keep battery charged and turn off wireless when it's not being used. To properly reset, hold power switch to the right for 15 seconds.
Resetting the device is not a bad thing, most electronic devices need it to be done. It can be annoying, but it's not fatal.
I would keep track of how many times you need to reset the device. Once the amount get over a few times per day, honestly, I would call Kindle Support. They've got the necessary software to look further into your Kindle.
My kindle will not connect tot he wireless in a 3g
I'm not sure if you're still in need of a solution but I'm currently going through the same issue. My Kindle 2 has not connected to Whispernet for over a week. I've been back and forth with Customer Service (1-866-321-8851 or 1-206-266-0927 if you're calling from outside the U.S) and after an exhaustive search for any possible answer, they told me it was a network connectivity issue and forwarded a service note to AT&T/Sprint, and promised to notify me as soon as possible. I'm still waiting to hear from them. Yesterday my Kindle connected to Whispernet for all of three minutes (just long enough to download a book I bought over a week ago) and now nothing. I've even tried switching wireless networks in range (go to settings, hit menu, type 311 - select different wireless networks) but to no avail. So basically, the best thing you can do after you have tried a soft/hard reset, a fully charged battery and toggling wireless off and on is to call tech support. Do you happen to be in Orange County, New York? If you are, maybe it's a malfunctioning cell tower.
Hope this helps!
How do i re-register my kindle onto a different account
First, you need to deregister the Kindle from the old account.
Deregistering will retain the already downloaded books on the E-Ink devices but wipes all purchased content tied to the old account from e.g. Kindle Fire. You cannot restore books from the cloud anymore you purchased on the old account and access to the shop is blocked until the device is registered again. Other Kindle's on the same account and the account itself remain unaffected.
You can do the deregistration from the Kindle's settings menu --> Registration or alternatively from an Amazon web site:
Log in to http://kindle.amazon.com
using the old credentials (email + password).
Next, select "Manage Your Kindle" from menu that opens when you hover the mouse over the "Hello, <Name>" link in the upper right corner of the page.
Click on the center tab "Your Devices" and review the list of Kindle devices and software readers tied to your account. Select the device to deregister and click on "deregister" below.
To register the Kindle to a new account, go online with the Kindle, and follow the registration procedure callable from the settings menu. Find a detailed description on
Can not get kindle to connect to wireless or
You may need to enter your wep key.
wep key is a wireless key code found in your pcs router,Go to the routers home page and look under wireless settings.Somewhere on the kindles configuration you need to enter this code.
Need to deregister my kindle
From the Manage Your Kindle page, click Manage Your Devices.
Find the Kindle you need to deregister and click it.
In the Deregister This Device spring up, click the Deregister button. Snap to see bigger picture.
For more information contact us at kindle customer services Toll-Free number 18447699823.
My Kindle says Critical Battery & I have
You can try these steps to solve this problem:
1. Connect Kindle to a different USB.
2. Verify the charge light at the base of the Kindle is on.
Kindle by pressing Home > Menu > Settings > Menu and select
4. Leave the unit charging for 30 minutes
If the problem persist, contact Kindle for repair options.
How do I print a copy of the Kindle User's Guide?
You can download Kindle manuals HERE
as PDF files and print them using a PC and printer.
However, the Kindle manual comes as pre-installed eBook on the device... You own one of the finest eBook readers available and want to read its manual printed on paper? :-)
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