Amazon Kindle - Recent Questions, Troubleshooting & Support


no fixya will not contact you as the mistake has nothing to do with us

Amazon Kindle... | Answered on Sep 07, 2020


This is the one of the most common issue in the Kindle Device. You can contact the Kindle Support Kindle Technical Support Registration 877 690 9305

Amazon Kindle... | Answered on Aug 24, 2020


If the kindle won't turn on because it was recently dropped or water was spilled on it or something, you should consult your warranty. If this is due to no external event/damage you should call amazon and see whether or not there's an update in software or a bug of sorts. If it's on their behalf you'll get a replacement device. Good luck!

Amazon Kindle 1 | Answered on Jun 24, 2020


In most cases, to avoid freezing, keep battery charged and turn off wireless when it's not being used. To properly reset, hold power switch to the right for 15 seconds.

Resetting the device is not a bad thing, most electronic devices need it to be done. It can be annoying, but it's not fatal.

I would keep track of how many times you need to reset the device. Once the amount get over a few times per day, honestly, I would call Kindle Support. They've got the necessary software to look further into your Kindle.

Amazon Kindle... | Answered on Jun 22, 2020


Hi! I'm not sure if you're still in need of a solution but I'm currently going through the same issue. My Kindle 2 has not connected to Whispernet for over a week. I've been back and forth with Customer Service (1-866-321-8851 or 1-206-266-0927 if you're calling from outside the U.S) and after an exhaustive search for any possible answer, they told me it was a network connectivity issue and forwarded a service note to AT&T/Sprint, and promised to notify me as soon as possible. I'm still waiting to hear from them. Yesterday my Kindle connected to Whispernet for all of three minutes (just long enough to download a book I bought over a week ago) and now nothing. I've even tried switching wireless networks in range (go to settings, hit menu, type 311 - select different wireless networks) but to no avail. So basically, the best thing you can do after you have tried a soft/hard reset, a fully charged battery and toggling wireless off and on is to call tech support. Do you happen to be in Orange County, New York? If you are, maybe it's a malfunctioning cell tower. Hope this helps!

Amazon Kindle... | Answered on Jun 22, 2020


First, you need to deregister the Kindle from the old account.

Deregistering will retain the already downloaded books on the E-Ink devices but wipes all purchased content tied to the old account from e.g. Kindle Fire. You cannot restore books from the cloud anymore you purchased on the old account and access to the shop is blocked until the device is registered again. Other Kindle's on the same account and the account itself remain unaffected.

You can do the deregistration from the Kindle's settings menu --> Registration or alternatively from an Amazon web site:

Log in to http://kindle.amazon.com using the old credentials (email + password).

Next, select "Manage Your Kindle" from menu that opens when you hover the mouse over the "Hello, <Name>" link in the upper right corner of the page.

Click on the center tab "Your Devices" and review the list of Kindle devices and software readers tied to your account. Select the device to deregister and click on "deregister" below.

To register the Kindle to a new account, go online with the Kindle, and follow the registration procedure callable from the settings menu. Find a detailed description on
http://www.amazon.com/gp/help/customer/display.html?nodeId=201242220

Amazon Kindle... | Answered on Mar 10, 2020


You may need to enter your wep key.
wep key is a wireless key code found in your pcs router,Go to the routers home page and look under wireless settings.Somewhere on the kindles configuration you need to enter this code.

Amazon Kindle... | Answered on Mar 10, 2020


From the Manage Your Kindle page, click Manage Your Devices.
Find the Kindle you need to deregister and click it.
Click Deregister.
In the Deregister This Device spring up, click the Deregister button. Snap to see bigger picture.
For more information contact us at kindle customer services Toll-Free number 18447699823.

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Amazon Kindle... | Answered on Mar 10, 2020


Go to Menu button
Move to setting
Go on 2nd page
Here you check serial number
For any other query regarding Amazon kindle please contact Kindle support number

Amazon Kindle 2 | Answered on Sep 18, 2019


Hi!

You can try these steps to solve this problem:

1. Connect Kindle to a different USB.
2. Verify the charge light at the base of the Kindle is on.
3. Restart Kindle by pressing Home > Menu > Settings > Menu and select "Restart."
4. Leave the unit charging for 30 minutes

If the problem persist, contact Kindle for repair options.

eBookBoy

Amazon Kindle... | Answered on Aug 29, 2019


You need to contact Amazon Customer Service - 888-280-4331

Amazon Kindle 3G | Answered on Jul 31, 2019


You need to contact Amazon Customer Service - 888-280-4331

Amazon Kindle... | Answered on Jul 31, 2019


Hi,
Download the manual by clicking on the link below.

kindle.s3.amazonaws.com/Kindle_User's_Guide_English.pdf

Hope this helps.Thankyou!

Amazon Kindle 3G | Answered on Jul 12, 2019


you need to make sure the wi fi connection code is correct. Try to connect something else like a laptop or a mobile phone and see if that works.

Amazon Kindle... | Answered on Jun 19, 2019


Hello Bassett,

If there is no problem in your Kindle then you have to contact the local cellular operator.

They will solve the 3G connectivity problem you are facing.

Amazon Kindle DX | Answered on Apr 02, 2019


You will have to register the new device (your wifes) to your existing kindle account..
You can do this from your menu settings. Turn the kindle on you want to register press the menu button. After you add device you can share books.
If you do not see the register device option in your settings, you will have to access your account online.Hope this helped.
Ellen

Amazon Kindle 3... | Answered on Mar 18, 2019

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