The answer I found seems unlikely but please give this a try:
Solutions for : Black Toner Empty Message
Related Fault Codes: 9-274, 9-357, 9-368, 9-400, 9-453
Solutions ranked by relevance:
To investigate further please see this website:
http://www.support.xerox.com/support/docucolor-12/support/enus.html?operatingSystem=winxp&fileLanguage=en&&associatedProduct=fiery-ex12
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