Hey Lee,
We had the same problem and after taking it to a service guy who didn't even want to LOOK at the vacuum, it occurred to us to plug the powerhead brush directly into the handle and it worked! So, we were able to determine that the problem was the tube - not the brush.
We ordered a replacement tube.
Hope this helps.
Thanks, I think I will try to do that, I will let you know how it works out. Lee
Thank you tcshoppers24! After taking it apart myself thinking it was a loose connection somewhere, which did not work, your comment was the first to come up when I googled my problem and this was the first thing that I tried. It worked!! My problem was solved quickly and inexpensively! Thank you! Thank you!
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