Please follow the steps below to identify and fix cartridge issues:
1. Make sure the printer is on.
2. Open the printer cover. The print cartridge carrier
moves and stops at the loading position, unless the All-in-One is busy.
3. Remove both cartridges from the carrier.
4. Close the printer cover.
5. Unplug and re-plug the printer into the power source
to reset it.
6. When the printer turns on, reinsert one cartridge
first.
7. Close the printer cover and check for any errors.
8. If no error appears, reinsert the other cartridge.
Close the printer cover.
9. Replace whichever cartridge is causing the error to appear with a new cartridge.
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