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You can download the software, Moto Phone Tools from the link below, hopefully this will solve your problem.
If you think I was of help, your token of appreciation in the form of rating will be esteemed. Concerned, Nooh P.S : Download Link fot Moto Phone Tools
The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.
Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program, such as Picasa ( http://picasa.google.com ).
down load usb driver from Motorla for the w377 and installl on pc. restart pc then open my computer and plug in usb cable and phone. the phone will ask if you want to connect the w377 as a storage divice chick yes and wait while it configures. There will be a message saying in storage phone no regular phone activities can be done.
The phone should show up as MS_DEIVCE (You may need to refresh My Computer to see it on the pc.). DOUBLE CLICK MS_DEIVCE and go into pictures and down load (by coping or draging as required). When done disconnect and wait for phone to restart. This should be automatic.