Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:
1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer
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Clearing a paper jam
If the paper jams in the printer, follow the steps below to
clear the jam:
Remove the paper stack from both paper trays.
Press the POWER button. Instead of turning off, the printer
will try to eject the jammed sheet.
If the printer cannot eject the paper, unplug the power cord
from the back of the printer.
NOTE: Do not press the POWER button again before unplugging
the power cord.
Open the rear access door at the back of the printer. To do
this, press the handle to the right and then pull out the door.
Remove the jammed paper. Make sure no small pieces or
obstructions remain.
Reattach the rear access door and plug the power cord back
into the printer.
The printer will turn on automatically and be ready for
printing again.
Reload the paper in the IN tray.
Try printing again.
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