My mp3 wont work

Hi,love to help out, but can not know exactly what happened to the mp3 player before it went off, so am going to give you steps to troubleshoot your mp3 player..

Power Problems

Try recharging the battery if the MP3 player is not turning on. To recharge the battery, connect one end of the USB cable to the USB port on the MP3 player and the other end to an open USB port on your computer. The Sandisk MP3 player will begin charging.
Try turning the player back on. If it does not turn on, perform a reset. To do this, press and hold the "Power/Menu" button for at least 15 seconds.

Turn the player back on.


Press the "Menu" button if the player keeps turning off periodically. Select the "Settings" option in the Menu and select "Power."


Select "Auto Power Off" and turn off the sleep settings.
Play and Display Problems


Connect your Sandisk to the computer. The computer will automatically recognize it as a new device.


Double-click "My Computer" on the desktop. You will see your MP3 player's icon listed as a removal disk together with other removal devices.


Double-click the MP3 player's icon. Double-click the "Music" folder. You will see all the songs uploaded on your player. Right-click the music file that is not playing and click "Properties." In the "Properties" window, you should see which format the music file is in. If it is not an MP3, WMA or WAV, it will not play. Only upload music files of these formats.

Right-click a music file that displays "Unknown artist/album" and click "Properties." Click the "Summary" tab and click "Advanced." Input the data you want, such as the song title, album, artist and year. Click "OK" to save the changes.



Rule Out Basic Hardware and Software Issues

Verify the stability of the Sandisk Sansa MP3 player's hardware and software to help narrow the scope of your troubleshooting efforts. Check that the player has a full battery charge by connecting the Sandisk Sansa to your computer using the included USB cord and waiting for the yellow charging icon to show on the player's screen. Ensure the Sandisk Sansa's internal software is current by downloading the latest firmware updates from the Sandisk website.
Troubleshoot File Issues on the Sandisk Sansa MP3 Player

Review the digital files for potential compatibility conflicts that are causing errors on the Sandisk Sansa MP3 player. This is one of the most common causes of problems when trying to play songs on the device. Look at the end of each of the song files on your computer and check that they end with ".mp3" or ".wma." Use the Sansa Media Converter software (included on the player's original software installation disk) to convert any other files into a format that is compatible with your MP3 player. Make sure you have all rights to the songs. Some songs, such as those purchased in iTunes or the Windows Media Store, require an individual to give each player playback rights. If your Sansa player has not been verified, it will not be able to play protected files.
Contact the Sandisk Technical Support Hotline

Contact the Sandisk Technical Support Center if all troubleshooting attempts fail to restore the Sandisk Sansa to an error-free status. Individuals covered under the Sansa's one-year warranty, or individuals willing to pay a small fee, can contact Sandisk electronically via its support website (link in the Resources section) or via telephone (866-726-3475).


Hope it helped.

Have nice day.

Leave it on charge for at least four hours.
See if it works.
If it has charged from that port on your computer before the port should be ok.
You could try a different port if you have one.
If no luck, try a different charging cable or charger if you have one.

Charging is discussed on page 7 of the manual.

www.sandisk.com/Assets/File/pdf/retail/Sansa_e200_UserManual.pdf

If it is only a month old, it may be under warranty.
Ask where you got it from, or contact Sandisk.

The page for the Sansa is here www.sandisk.com/products/sansa-music-and-video-players

Hi it very much sounds like the on board batttery is not charged up, (not charging) hence when you plug into the PC it gets it supply from the USB 5Volts and plays as normal

hi

your mp3 have the if gurantee perid you contect the service center.
http://kb.sandisk.com/app/home

Hi
a nice firmware update should repair all that
go to this website and find the good mp3 player
http://www.sandisk.com/DriverDownload/index.asp
select your operating system and download the firmare
plug your mp3 and run the firmware
select the good device and you should be able to listen music after and turn your mp3 off.
Good luck

Hi,

it seems that your player are corrupted.
it means some of your file are infected with virus and corrupted.

if you can try to reformat your player i suggest you to do it.

be aware that if you will going to reformat all files saved are possible to be deleted.

thanks,

Sounds like you have two problems here. First my guess is your files bought from walmart are corrupted some how. just delete the ones that are giving you fits and call it a day. Second you mentioned it wont even sync music,,,, Are you saying none of your music or just the walmart ones ?

get a refund. It needs to be relicened on the net

download the Sansa Connect Recovery Tool from:
http://www.sandisk.com/Retail/Default.aspx?CatID=1532

All files need to have filenames and titles ("title" field in the summary under file properties on your PC). Otherwise the player will list it as "unknown" and it will NOT play. You have to drag it out of the player, rename, and then drag it back, if you're in MTP mode (which you SHOULD be!). Multiple copies of the same track sounds like you have some tracks listed under different artist names--you gotta keep a clean library!! Go back and check all the summary attributes for your mp3 files... Of course, you're using WMA files so who the heck knows. I would be sticking with mp3 format, if you want my opinion.......