How do I get the AM900 fax to work? We lost the book. We hooked it up to the phone line. It rings when the number is called, but it does not connect.

I don't really know of a fax machine that will do this automaticly. But you have hope at electronics stores or computer stores they sell a spiltter just for this use. All you do to hook it up is there is one spot to plug in the incoming phone line, then at the other end or side depending on type you buy. You'll have one output to fax and one to your telephone. You can fax or receive faxes and make calls. The splitter seperates the uincoming calls as to faxs or calls and sends them to the correct output.

leave these phones unused for one day and then use it and see.

leaving them unused will make everything get settled.

Hello, you can solve this one of two ways. Try pushing a 9 when you get intercom line, you should get an outside line. So when you want to send a fax, just remember to push a 9, get outside dial tone then dial your number. Or, the second option would be to program that extension jack to auto select a line when going off hook. That will take a manual and some additional guidance. Okay, so thats for making outgoing calls. When it comes to incoming calls, you need to find out what extension the fax is connected to. You can do this by dialing another extension that has a display from the fax machine and see what intercom number comes up on the phones display. So once you know the extension number you can do one of two things. You can leave the fax off since it will most likely ring when any call comes in your office, and only turn it on when receiving a fax. When you answer the fax call on one of your other phones, and hear the beep beep beep, merely push transfer and dial the fax machines extension. That will transfer the incoming fax call to that extension and the fax machine provided you have it turned on. The other option is to break out the system manual(not user guide), and program the fax machines extension to only ring on the line you want it to, say your last line and leave the fax machine on and give out that specific number for faxes. But you do run the risk of your call traffic being heavy, incoming calls rolling over to that line or someone calling that number directly and getting the fax. I think I covered everything I can with the limited information on your application, so I hope that solved your problem.

>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass
>then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone?
>let me assume you only have one number for fax and phone..
>check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack.
>next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax.
>also check if auto answer is on in your fax
>you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings
>also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.

Hi there

check where your phone cale goes into the machine you will proberbly find two sockets one marked phone and one marked line the phone line needs to go into the one marked line and a phone handset in the one marked phone if this is correct try ringing yor line that the fax is plugged into see if you get a ring or engaged tone if you are getting engaged unplug the fax and try again if this now works the chance is that the modem board in your fax has failed and will require replaceing

Regards AL "alstech"

you have both the fax machine and the answering machine on the same phone line.
The fax machine and the answering machine are set to answer in a certain number of rings.
In your case the fax machine is set to answer the line in less rings than the answering machine. You have to increase the number of rings of your fax so that the answering machine will work.

Hook a phone to the fax line and try to dial out... a fax line is no different than a phone line at your house ,, don't use a multi line phone like the ones at the office use a phone like you would have at the house to hook the the fax line .. If you are able to dial out call someone and check the line for static and pops they can cause the fax not to work either.. Good Luck

Use an identa call box. You set the distinctive ring pattern (1-2-3) and the box will route the call through depending on what number it is. I have two numbers on one line. I have a tee adapter on the phone plug with two phone cables coming out. Each phone cable one plugs into a small distinctive ring box. I set one box switch to 1, and the second box to 2. If the first phone# rings box 1 allows the signal through to the phone. If the fax line rings the phone won't ring, but the second box will pass connection to fax and vise versa.

I brought mine from Bell Canada phone store. It is called a identa-call box, or distinctive ring switch. Best way to go !

There is a help menu on this machine. To print this out, just press the help button. To change the fax/tel ring, 1st have in mind how you want your fax machine to work. Do you have an a TAD connected? Do you want the fax machine to take priority over tel calls? The fax machine seizes the line after the set number of rings, that means any other device connected to other phone outlets, will not answer after the fax has answered. Have this in mind when you set the ring time. The TAD will have it's own ring time too.

Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.