Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Cannot figure how to set up Canon MP830 All in One Fax machine with remote answering machine

Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.

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  • Anonymous Jan 08, 2008

    When I connect the mp830 to my phone line and the phone rings and the call is not a fax it goes to the fax instead of my answering machine

  • Anonymous Jan 08, 2008

    Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.

  • UBOB Feb 10, 2008

    my phone/answering machine is in my home/office near my MP830 with the same issue to be resolved.

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Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.

Posted on Jan 08, 2008

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This is a little late in response, but maybe it can help prevent some frustration for others. I had exactly the same problem, and I finally called Canon. They told me that the MP830 will only recognize and work with an answering machine, if the answering machine is plugged directly into the MP830.

This is really annoying. Our older, cheaper fax was easier to set up with a remote answering machine than this unit is. Maybe because it was a dedicated fax, and not a multifunction, I don't know.

At the moment, I'm trying to get Remote RX to function. This is when you pick up the telephone, realize that it's a fax transmission on the other line, so you type a pre-set, double-digit code into your handset to direct the call to your fax machine. This should suffice for our occasional faxes. I've had this machine for a couple of years, but I've never actually tried using the Remote RX setting. Hopefully it will work for us.

Posted on Mar 03, 2009

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HELP ME FIND A METER READING FOR CANON M380 FAX

Posted on Jan 19, 2010

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Go back to your receive mode settings press menu > receive mode settings > scroll to your situation (fax/tel auto switch) and adjust # of rings before the machine picks up. If you have a small bussiness maybe you should consider the DRPD (distinctive ring pattern detection) and have a seperate phone number on your home line. the cost is minimal and worth the aggrevation!

Posted on Jan 11, 2008

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There will be a setting (probably under the "Fax | Receive" menu) where you can set the number of rings until it answers. Right now it is set to either 0 or 1 ring, hence your problem!

Posted on May 31, 2007

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1 Answer

When I hit hook to send a fax I hear a click but I get no dial tone and the same on receiving a fax MP830
You only hit hook to hear the dial tone or use the machine like a speaker phone. To send a fax you press fax start. If you can't hear a dial tone when you press hook, there is something wrong with the phone line connection, or it's plugged in to the wrong plug on the machine. The phone line goes into the one marked with an L, the other with the pic. of a phone is for an additional telephone.

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Canon MP830 has stopped receiving faxes. When the fax phone number is called it rings but the fax does not pick up.
Can you still send fax? if sending and receiving are not working you can try to update or uninstall/reinstall the software for this unit..

Hope that helps.............

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Faxes won't complete transmission
those noises you hear are line noises via your phone line, not machine related but they wreak havoc on faxing. first you need to replace the actual line connecting the fax machine to the wall. If this doesn't fix the problem then have your phone lines tested. also make sure your machine is set for digital or analog service, depending on which you have. Good Luck.

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Fax network not working
Is your phone line plugged into the proper receptical on the fax? It should be plugged into the LINE slot, not the PHONE slot. The PHONE SLOT IS TO CONNECT A TELEPHONE TO THE FAX. IT IS NOT FOR THE INCOMING PHONE LINE. If your phone connection is correct, try calling your fax machine from a cell phone while you are at the fax machine. Listen on the cell to see if the fax machine picks up the line. If it does not, go into your fax machine's settings, either INITIAL SETUP FAX SETUP, or PHONE SETTINGS. You may have to try several settings to find one that works, depending on your fax machine. Try going to RECEIVE SETUP on your fax machines setup menu. Scroll through the settings, writing each down on paper. Try RING DELAY, RING TIME, NUMBER OF RINGS TO ANSWER , or any other settings relating to how your fax answers the phone line. Try changing each setting, one at a time, and try calling your fax to see if it answers. There may also be settings on your fax to set it up if an answering machine or telephone is on the same line.

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1 Answer

Fax Mode "Status:Standby"
go to the fax option from the menu and check the status option .

The setting had been changed to standby ib your fax machine

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2 Answers

MP830 Canon Faxing problem
Display the fax menu and then select Print Report\List and print the Users Data List. Check the setting of the ECM TX setting. If this is ON turn it OFF. This is the Error Correction Mode setting, probability is the fax you are sending to is not ECM compatible. The MP830 is suppose to automatically send in standard mode if receiving machine is not ECM compatible however I am not sure how well this works. Turn the ECM setting off by displaying the Fax Menu and then select Maintenance\Settings, Device Settings, Fax Settings, TX settings, ECM TX.

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1 Answer

Phone line and fax line
If you actually have a 2 line setup with 2 #'s each with it's own separate line, it's wired backwards. Otherwise (distinctive ring, etc) the machine has to be capable of and set-up to recognize which ring pattern is a fax call.
Also, you have to enable auto-answer on the fax machine.

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2 Answers

Fax
I had same issue. We found a blog that worked for our machine. Go to Fax settings and navigate to RX Settings (receive mode settings). Select ECM and select "Off" vs "On" and then go back to RX settings menu and select another option called "RX Start Speed" at the bottom of the selection screen (I had to scroll down past the visible portion of the display). Select 7200 bps vs. the default setting of 33,600 bps. Then I had my wife send a fax from work and instead of picking up hand set, I pushed the "Hook" button on the front panel and then hit the "Black" button. It then recognized the transnission. It took about a minute then the fax came through for me on a couple different attempts.

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1 Answer

Canon Fax JX200 - fax interupts phone calls
Canon Support suggest changing the Remote RX code or turning off remote RX.
Goto fax settings -> RX settings-> remote RX

Nov 22, 2007 | Canon FAX-JX200

1 Answer

Hooking up a fax machine on home telephone line
Well... the problem is that you are running two machines on one line. ONE of them has to take predominance. Both machines should have settings for "number of rings to answer at". It sounds like you currently have the fax set to less than the answering machine, so the fax picks up after two rings, while your answering machine might be set to more, which it never gets to, because the fax answered the call already(It doesn't matter if you answer the phone, or the fax picks up, once the line is open, the answering machine is taken out of the equation). Even if you set the answering machine to answer first, you're then taking the fax service out of the loop. I'm not sure how you're going to juggle that, since both types of machines each need control over the line to work properly. That's why we (business machine folk) always recommend a dedicated line for fax service.

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