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Posted on Oct 08, 2009
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My GPS cannot detect the satellite signal. - Garmin GPSMAP 60CSx GPS Receiver

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Steve

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  • Garmin Master 3,290 Answers
  • Posted on Oct 08, 2009
Steve
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Garmin says:

If your GPSMAP 60CSx will not acquire a satellite signal when outside with a clear view of the sky, please try the following:

  1. Click here http://garmin.com/products/webupdater/howtoinstall.jsp
  2. Follow the onscreen instructions to install and update your unit
  3. Once updated allow for the device to set free from obstructions for 20 minutes to acquire satellites
If this does not work then we suggest doing a master reset with your device - Note: A master reset will erase all waypoints or favorites and will restore your device to the default factory settings. To perform the master reset please do the following:

  1. Turn the device OFF
  2. Press and hold Quit + Menu + Out + Power
  3. The device screen will then flash and will power on
  4. Leave the device turned ON with a clear view of the sky without moving it for approximately 30 minutes so that it may acquire satellites

If still unable to acquire satellites, contact Garmin Customer Support via one of the methods below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
 US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

2 Related Answers

Anonymous

  • 1 Answer
  • Posted on Apr 01, 2009

SOURCE: Tomtom not finding gps satellites

i had exactly the same problem, i dont really know how i solved it but first i thought it could be a memory problem slowing the gps signel so i reset the tom tom to factory settings then downloaded the updates from the tom tom home program of corce i lost all my destinations but i didnt want to do a back up just incase one of the updates had a virus or something so if u want to keep them i sugest u write them down first.and then i got a safty pin and pressed the reset button underneath where the memory card goes twice the second time i held it down for about 10 seconds then i looked for updates again from tom tom home. after that in tom tom home there is an option where u can operate your tom tom on your pc so i tryed that and i put in a destination on the pc and clicked on demo tour so i watched the route first it was a bit slow but started to speed up a little. after it had finished i un plugged the sat nav and went for a walk with it around the house soon as i went out side and set a destination it found 6 gps signels,make sure yhe battery is charged to at least half. well i hope anyone who follows my steps gets the same results, thought i lost 200 quid cos i have had it over two years and its only guarenteed for 12 months. well good luck.

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Anonymous

  • 1 Answer
  • Posted on Aug 06, 2009

SOURCE: tom tom one wont detect gps signal

my tomtom wont get a signal and is saying are you in a building?

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It most like is as a result of bad strength to search and detect the satellite. So you have to adjust the antenna also to a area where it can pick signals easily. This is quite uneasy because the areas to locate the satellite varies in terms of the location you are.

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It most like is as a result of bad strength to search and detect the satellite. So you have to adjust the antenna also to a area where it can pick signals easily. This is quite uneasy because the areas to locate the satellite varies in terms of the location you are.
Software update will not fix this problem as well as the quickgpsfix, so the bes solution is for you to keep resetting it. Hope this helped. Thank you for using fixya.
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Jan 20, 2011 • Tomtom GPS
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My ID: alexocuello_
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