Question about Garmin nuvi 350 GPS Receiver
My device is about three months old and just the other day, it stopped acquiring satellites. I have tried using the reset button, but the problem persists. I can't find anything on the receiver to determine what else to do or even to verify that the GPS is on. Can you help? Thanks!
I experienced the same problem about acquiring satellite signal even when it's a clear sunny day. After 30 mintues, it was still searching! The unit appeared to have "stuck" in this acquiring mode. The following worked for me: 1) open the GPS antenna 2) press the bottom left screen while holding the power button to turn the unit on 3) enter maintenace mode 4) select diagnostics 5) clear error report, do NOT clear any user data 6) restart unit the usual way My GPS 350 was able to acquire satellite signal in less than 1 minute after the above steps were taken.
Posted on Oct 03, 2007
Have you tried a master reset ???
Note: A master reset will erase all waypoints or favorites and will restore your unit to the default factory settings.
Posted on Mar 18, 2009
Dont buy a garmin nuvi
Posted on Jun 11, 2008
I have a 1 1/2 year old Nuvi 350, which started having the much blogged about problem loosing and not able to reacquire satellites. Interestingly enough, the problem started occuring shortly after my web update to 5.50 and GPS firmware 3.0....Hmmmmm.....Garmin? Garmin?
Anyway, I followed the standard instructions; soft reset, hard reset clearing the data. After that last step (hard reset), the unit was totally bricked, would not acquire satellites after sitting out in my wide-open yard for HOURS. The unit had my location as the default - Garmin US HQ in Kansas.
In total frustration, I left the unit on all night. Next morning, it had of course ran out of battery. I plugged it in for a charge, upon boot-up, I was still in Kansas....No satellite locks were made after being on all night.
I was prompted the standard 3 questions, which I'd seen numerous times the past few weeks; Are you indoors, have you moved thousands of miles, is this the correct date?
I answered the "have you moved thousands of miles" question "NO" this time. Before I had been answering "YES" (since the unit thought I was in Kansas, and I am actually in VA which really is "thousands" of miles away).
Voila! Had full 4 green bars within 5 minutes. Been working like a champ ever since - like it was new again.
So - either letting the battery run to full drain gave the firmware a solid kick in the keister, or anwering the "moved thousands of miles" question with a "NO" did the trick, or a combination of both.
But the problem is solved, and I'm not in Kansas any more ;)
Just passing it on...
Posted on Sep 06, 2008
Hold the right top corner while pressing the power button for a 2-3 minutes.
Posted on May 24, 2008
Here's the solution I received from Garmin:
Thank you for contacting Garmin International.
I apologize for the inconvenience with your unit not acquiring satellites. It will need to come into us. I have set up a RMA for you to send the unit in. I just need for you to put the following information on the shipping label please.
RMA ZW 0000000
Dock Door #20
1200 E 151st St
Olathe, KS 66062
Please send the unit in by itself. Once we receive the device from you, it normally takes 7-10 days to get it back to you. If you have any other questions, please let me know.
Posted on Jun 26, 2008
I am afraid my Nuvi 350 is about to become a different kind of toy as I crack open its case and take a look around. I have tried all the fixes I could find on Fixya and elsewhere and nothing works.
Garmin support is only interested in charging $175 to repair my over a year old Nuvi. After reading posts here I was hoping they'd be willing to stand behind their product but it appears a year is a year to them and that's it.
Since a new Nuvi 350 costs $179.99 on Amazon so it's not worth repairing. Considering how many times I have had to wait 10 minutes for it to find satellites in the past and that it won't find them at all now, I don't think it's worth buying either.
So, my solution: poke around in the innards to see what's there, and buy a different brand GPS to replace it.
Lost Customer in TX
Posted on Oct 14, 2008
I had the same problem, there is a master reset. Hold your finger on the right hand bottom corner with the unit off and continue holding while turning the unit on. Follow the prompts when they come on asking if you want to reset all settings. This may erase any saved favorites but should reset the unit. It worked for me. You won't find this in the owners manual.
Posted on Dec 12, 2008
We have a garmin for a little over a month and we used it driving on a 10 hour trip and it did fine. It was plugged into the car charger the whole time. On the way back we did the same but after 6 hours it went off and went to battery mode and not charger. We got home and used it again in a 8 hour trip and did fine but then when I stopped for gas it would not come on. It acts like the charger is not charging it and the battery had run out. I am trying to charge it now but is not the car charger suppose to keep it charged?
Posted on Aug 25, 2008
Send them back common problem
Posted on Jan 22, 2008
I own & op electronics repair company, Westek Electronics in Nashville, TN. We repair & refurbish GPS units among other things. This issue is typically due to a hardware malfunction and cannot be remedied by software upgrades, resetting, etc. We have repaired many nuvi 350s with this issue. You have 3 options to resolve: 1. install an external antenna, 2. Ship to Garmin and pay $175 or 3. Send it to us for repair for $55.00 (return s & h included). My email is [email protected] and my eBay ID is westek_electronics. We can setup your repair transaction thru eBay if you prefer the added security. Thanks.
Posted on Mar 04, 2009
Mine had the same problem but mine is 20 months old.
I tried to reset, I charges, I let it run down, I tried everything I could think of.
Then, I read this elswhere on the threads:
If you don't mind losing your saved settings, try pressing the the upper right corner of the screen while you power up the unit.
It will ask you if you are sure you want to erase all of your settings.
Say yes, and it will reboot.
Mine said acquiring satellites for several minutes and then "eureka" it started working again.
Posted on May 24, 2009
I had a same problem about a few months ago , i contacted them and a lot of emails, and phone calls then i found out a real technician out there maybe he is the only one technician in a hundreds of other people (they call themselves technician but unfortunately i can not)
his name is James Price , he knows what are you talking about and shows you , what you need to do.
Posted on Mar 03, 2009
This has been a common problem for these devices (Nuvi 350s). Contact Garmin and get a return code; ship it to them (or if you're near the store you bought, return it there). They will fix or replace, for free if you're within warranty.
Posted on Aug 20, 2007
My solution after probs with 2 units: Buy a Tom Tom. I did and it works great.
Posted on Mar 11, 2010
I had a problem with my Nuvi 360 that it couldn't find the satellites. I couldn't solve the problem with resets or updated software, but a new, external antenna that plugs into the side of the folding antenna semms to have solved the problem. Available from Wireless Finest through Amazon.com - like $11.50. Great solution - can't beat the price.
Posted on Mar 03, 2009
Buy a Tom Tom.
Posted on Oct 12, 2012
I have a nuvi350 which was bough new in 2007. A few weeks ago it got stuck acquiring the satellites. This is what worked for me and the unit is working like new!! 1- Istalled the latest software at the garmin website 2- did a hard re-set of the unit- hard reset is done by turning the unit on, the pressing the power off button at the same time as pressing the lower-left screen in the nuvi(is a hiddden button I guess behind the screen). for 4-5 seconds. then press power on and select YES to the prompt and select reset data . Put the unit antena in a 90 degree angle (not completely up, half-way) and then let it sit outdoors(make sure it's fully charged batteries) for 15 minutes. On my case it came out as new and -for some reason- my favorites locations- were NOT erased!!! Hope this helps, as Garmin tech support wanted $89 plus Shipping and no guarantees.... Good luck
Posted on Sep 08, 2009
I bought this unit and it tells me that I am travelling at 280 mph! Ok, I drive a Volvo and it can't do this speed; OTOH, if I was in my Veyron, maybe I'd believe it. Of course the car would have to be actually moving first.
I don't have time for this. I'll buy a new $25 street atlas.
Posted on Dec 27, 2009
Phone the GPS manufacturer or look up the website and see if they have a troubleshoot section.
Posted on Jul 30, 2007
On the main menu screen you can press and hold for a few seconds on the Bars at the top left hand corner of the screen to bring up another screen showing satellite reception strength and accuracy.
Posted on Jul 21, 2007
Here's what worked for me on a garmin nuvi 310D which experiences the same problem
1. I re-installed Version 3.1 of the software from here http://www.gpsinformation.org/perry/agree.html
2. I set off with the Nuvi which was attempting to acquire satellites.
3. Did a Hard reset using the button behind the antenna
4. Input a destination
6. I have now installed v4.4 from the garmin site and the Nuvi is acquiring satellites immedaitely
Good Luck !
Posted on Dec 29, 2007
Their technical support is very helpful, and I tried all the suggestions above. When nothing worked I called again, and they accepted it for repair even though it was outside original warranty. I think this is a common problem with the newer firmware, don't be scared to call their support (also see solution 9).
Posted on Jun 26, 2008
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