Logitech Harmony 880 LCD Remote Control Logo
Posted on Sep 30, 2009
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My remote wont charge? even on charger - it says

My remote wont charge? even on charger - it says Harmony testing... then the light will go out...

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  • Expert 76 Answers
  • Posted on Mar 07, 2010
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Generally there are three possibilities (apart from the battery going bad) that can cause your battery not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact. There are also some fixes that can be done of the cradle itself, including opening it up and adjusting the height of the contacts. Others have had luck cleaning the contacts on the remote and the cradle with alcohol or a contact cleaner like DeoxIT. Still others have actually sanded down the plastic surrounding the contacts on the outside of the remote in order to bring them closer to the cradle contacts.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). If all else fails, you can open the remote and check to make sure that the plug is completely seated or attempt to push the terminal contacts slightly farther out. However, most people have found that altering the height of the contacts on the charging cradle is a better way to go. If you want to open the remote, do the following: remove the two screws - one in the battery compartment and one at the top of the remote. Then, using your thumbnail (this is really the best, unless you have a thin, rigid piece of plastic. A part of a credit-card may work), force your nail between the two halves of the clamshell casing near the bottom of the remote on the left or right side. Once you get your nail (or plastic) into the remote, angle it down at about 45 degrees and simply slide your hand up one side. This will release all the locking tabs very nicely without marring the surface of the remote. Then do the same on the other side. Once you are done exploring, simply realign the two halves and snap them back together.

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Unfortunately, the Harmony 890 and 880 chargers have a design flaw that makes the remote slowly become unable to charge. One way that I get around this with my Harmony 880 is to attach an elastic band around the remote when it is in the charger, so that it does not lose contact. You can also purchase one of the new chargers (Logitech redesigned them) for about 10 bucks US. You can order it by calling the Logitech sales line which is 1-800-231-7717.
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To check to see if your device is controlled by a RF (radio frequency) or IR (infrared) remote:

Power the device on manually

Cover the front of the original remote that came with the device with your hand

Press any button on the remote that you know the device would respond to normally

If the device responds even when your hand is covering the front of the remote, the remote is RF and the device cannot be controlled by the Harmony remote


Another test that can be performed is using digital camera:

Using any digital camera, even one on a cell phone, camcorder or webcam, look through the screen of the camera at the front of the remote

Press a few buttons on the original remote

If you see flashes of light as illustrated, the remote is IR and the Harmony can control it. If the remote does not flash, this original remote is an RF remote and the device cannot be controlled by the Harmony remote

For comparison, try the same steps with a remote control that you know is working correctly, such as the original remote for the TV, or DVD player. You should see the IR emitters flashing when performing this test.
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There is a trick with these remotes. Take a tiny piece of paper and
wedge it in between the battery and the side of the battery compartment
opposite the battery contacts when you insert battery.
This will apply more pressure between battery contacts and remote.
Now your harmony should properly charge up overnight.
Had the same problem with mine and the paper trick fixed it.
Was even able to use the old battery again.
Has something to do with the three contacts on the battery.
All 3 need to make good contact.
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If pressing down helps, you can fasten it on with a elasitc band or something so that it keeps charging. Also, if it is still under warranty, I woul advise contacting Logitech's wonderful support team to get replaced.



Hope that helps!
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