I have a Kwikset smartcode 909 that just quit working. I have changed the batteries and get lights and sound but doesn't lock or unlock

SOURCE: I'm using a kwikset smartcode

I have reviewed the installation instructions for the Kwikset 907-11P; here is a link to it:

http://s7d5.scene7.com/is/content/BDHHI/40486-02

I would recommend verifying that the batteries are new and installed correctly. I did not see anything about an insertable/removable battery pack or the need to hold a lock button while changing the batteries. Under normal circumstances there is no need to reprogram the lock codes when batteries are changed.
I did see that if the bolt does not extend when the lock button is pressed that you need to reprogram the handedness of the door (see Step 4.9).
On page 9 of the installation instructions is Troubleshooting tips and a contact number for Kwikset USA :
1-800-327-5625. I'd recommend calling them directly if, after going through the installation instructions, that you have the same problem.
Good luck!

SOURCE: H do I reset all

This link will take you to the PDF image of the installation and programming instructions:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

(PDF files require that you have Adobe Reader or similar installed on your computer
http://get.adobe.com/reader/ )

It's a good time to replace the batteries while you're reprogramming. Please review each step carefully, because it's easy to goof up this programming process, if you don't follow the procedure properly.

Good luck!

SOURCE: Kwikset smartcode deadbolt. The

Let's review the programming steps, in case you are overlooking something. This information was found at this link:
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Important before proceeding: 1. Verify that position #2 of the "Settings
Switch" is in the OFF position. (Refer to section 11.) 2. Work with the
door open (away from jamb) to avoid accidental lock out. 3. Make sure
the bolt of latch is in the extended (locked) position

8. Automatic - Bolt Direction Determination (Door Handing).
IMPORTANT: DO NOT SKIP THE FOLLOWING STEP.
LOCK WILL NOT BE ABLE TO OPERATE PROPERLY!
? In the steps below, the SmartCode mechanism automatically determines the "door handing" and sets the proper direction for motor to rotate.

a. Press and hold the "LOCK" button on the exterior keypad, while fully inserting the battery pack into the interior assembly (the tabs on the pack must face out)

b. When the unit begins to operate the bolt, release the "LOCK" button.

c. Do not disturb the unit for approximately 20 seconds until the interior Green LED flashes followed by a beep. During this time the system will drive the bolt several times, will determine "door handing", store data in memory and exit. It is very important that this process is allowed to finish properly.

Proceed with programming your Usercodes per the instructions.

Finally, here is the contact number for Customer Service At Kwikset. Call them if you still have the problem.

1-800-677-5625

Good luck!

SOURCE: my kwikset , smartcode lock

I can't help you directly, but I can direct you to Kwikset's customer service contacts. I'm sure they can assist you:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck--and please provide feedback if this helps!

SOURCE: How do I change the lock to operate with my

Watch this video:
http://www.kwikset.com/Customer-Support/How-To-Center.aspx