Kwikset Locks & Locksmithing - Recent Questions, Troubleshooting & Support


I had mine do the same thing right before I was leaving to the airport [re-keying for the house-sitter]. I was setting the lock and I hear a spring-type ping and the keying was lost.

The tumbler can be reset to your key. However, it involves disassembling the device and has small parts.If you are feeling lucky, you can do this yourself or take it to a qualified person.

If you are feeling lucky:
A: Disassemble the lock from the door

B: Remove the door handle from around the key side.

C: Remove the U retaining-clip from the outside of the lock that is securing it to the shaft.

D: Remove the lock from the shaft

E: Remove the U retaining-clip from the tumbler body and the case
F: You will have to press the five fingers down evenly on the length of the case to slide the cylinder out of the case. (I cut a plastic card with small wire cutters to make a tool, but you could probably use thick card-stock and some scissors.)

Be careful; you will have to watch for and secure the check ball on one side of the tumbler and the finger lock bar on the other side as you slide this out.

G: Remove and store the check ball securely as well as the finger lock bar. (careful with the plate surrounding the fingers that the finger lock bar resides in)

H: Remove the finger locking plate. Carefully, make sure the fingers are still inside and oriented correctly and the spring at the back of the finger locking plate is left in place.

I: You will notice a u channel groove in the fingers and the finger locking plate. Align the fingers in the finger locking plate evenly so that the grooves in the fingers match the groove in the finger locking plate.

J: Replace the finger locking plate with fingers aligned evenly with the u channel groove back onto the tumbler body and hold back against the spring left on the rear of the tumbler body. This puts the tumbler into re-key position.

K: Replace the finger locking bar onto the finger locking plate while holding the assembly against the spring and tumbler body. (If this is done correctly, the finger locking bar will now be flush with the side of the finger locking plate and not raised as normal.)

L: While holding the tumbler assembly together and maintaining the locking plate pressed against the spring, Insert your new key into the tumbler body.


M: While holding this assembly in this position, add the check ball to the tumbler assembly.

N: While holding the assembly in position, slightly depress the black plastic block at the back of the finger locking plate and slide this tumbler assembly back into the tumbler case taking care to rotate the case 90 degrees clockwise from normal. (Note the U channel groove inside the tumbler case that normally receives the finger lock bar and use that for orientation.)

If the tumbler does not insert cleanly, verify the finger locking bar is flush. If it is not, redo while maintaining proper pressure to keep the finger locking plate firmly against the spring in re-assembly. Also, verify the fingers are not protruding from the tumbler body. If they are, redo the procedure taking care to align the fingers properly on assembly and maintain proper force on the finger locking plate against the tumbler body during re-assembly and new key insertion


O: Rotate the key and tumbler body in the case to the normal position (counter-clockwise 90 degrees).

P: While holding the tumbler body firmly against the case, remove the key.

Q: Re-insert the key and verify smooth rotation.

R: Align the tumbler body and case back to the normal position and while holding the tumbler body firmly against the case, remove the key.

S: Replace the U retaining-clip that belongs on the back of the tumbler body to secure it within the case.

T: Replace the tumbler body in the main lock shaft and secure with the shaft U retaining clip.

Kwikset... | Answered on Sep 02, 2020


I'm trying to clean up some very old assistance requests; so sorry about the almost 1-year passage of time since your request.

Use this link to navigate to other information about your lock:

http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HieMAAS.aspx

A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

http://get.adobe.com/reader/

If all else fails, contact their Customer Support from the link on the Kwikset page.

Good luck!

Kwikset... | Answered on Mar 07, 2020


If this is a battery operated lock then the backlight doesn't stay on (otherwise it will wear the batteries out). To make the keys light up when you want to enter your code you have to push the lock button on the keypad first. If the keypad light has never come on then open the door and manually lock the interior lock then press the keypad lock button then the above instructions will work. This is the solution I got from Kwikset customer support and it worked for me. Hope this helps you.

Kwikset 909 ... | Answered on Nov 06, 2019


I don't know if this is the best answer, but I would try to slip a heavy credit card between the door and the jam where the knob is. It may be a quick solution for the moment.

Kwikset Locks &... | Answered on Jun 25, 2019


Have you released the knobs? They are held on with a small depression thing on the stem of the handle. Press this in and pull on the knob to release it.

Try the video it may be of some help but do the opposite
to the fitting.

Kwikset Locks &... | Answered on Jun 13, 2019


The continuously auto locking was happening for me because the extended deadbolt lock was hitting the back of the drilled frame. So when it locked it did not fully extend and it thought it was not locked and would try again every 30secs.

The fix was to be sure your hole is deep enough for the locked dead bolt to sit into without hitting anything.

Kwikset Smart... | Answered on May 19, 2019


notify manufacturer or locksmith

Kwikset Locks &... | Answered on May 02, 2019


Remove it and take it to a locksmith or
go get a new one or
hire a locksmith to come out to your house
they have tools to be able to reset when you have no working keys

Kwikset Locks &... | Answered on Mar 23, 2019

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