Nuvi 350 My Nuvi 350 is 3 months old & since last 3 days it has been freezing, & the GPS has issues in getting satellite signal.

Hello,

Try fully charging the unit and leaving it stationary for about 20-30 minutes if you still dont lock satellites try giving the unit a firmware updates using Garmins WebUpdater software here is a link.
http://www8.garmin.com/products/webupdater/howtoinstall.jsp.


Hope this helps!

This is a common problem. Please read more about it here:


http://www.sharc.net/gps_antenna_repair.htm

- Jim

THERE ARE A NUMBER OF SOFTWARE UPDATES IN THE LAST FEW MONTHS CAUSING PROBLEMS GO TO WWW.GARMIN.COM/SUPPORT
DOWN LOAD NEW SOFTWARE UPDATES

I can help you reset and fix your Garmin Nuvi 265WT.

Erratic behavior is an indication that the firmware / system software inside your GPS has been corrupted.

Satellite reception is one of the issues addressed in Garmin Nuvi 265WT firmware updates.

There are three steps to take to get your Nuvi 265WT running like new:

1. Back up your Favorites.
2. Perform a Hard Reset.
3. Download and then run Garmin 265WT WebUpdater to replace its firmware / system software.

I hope that helps.
_____________________________
Nuvi 265WT Manuals here.

Please see this link:

http://www.sharc.net/gps_antenna_repair.htm


- Jim

There is a possiblility that the antenna is defective. Sometimes a factory reboot helps or re-burn of the firmware. One way to confirm an antenna problem is to go into the tools menu and select "about". If the screen says "GPS S/W = 0.0 (should be a real number like 2.9 or 3.0) then this indicates that your antenna is not communicating with the main board.

- Jim

I have the same problem with my Nuvi 350. It's only about 2 months old and the sound went. I turned it on the other day to use it and the sound did not sound right, it sounded like the speaker was blown. I turned it off and turned it back on and that was it, the sound was gone. I did everything possible and can't get the sound to come back. I called Garmin and now I have to send it in for repair. I looked around the web and noticed that Garmins have big issues with the sound going on the units. I hope they fix that issue.

I own & operate the electronics repair company, Westek Electronics in Nashville, TN. We repair & refurbish GPS units among other things. We have repaired many nuvi 350/360 units with this issue.

This issue is typically due to a hardware malfunction and cannot be remedied by software upgrades, resetting, etc.

Do this test:

1. Strip a ¼” of a wire twist-tie end (the kind found on bread wrappers) bare exposing the fine wire core.
2. Power up your nuvi 350/360 and confirm that you are not receiving any signal.
3. While still powered on, insert the bare-wire end of the twist-tie into the center female external antenna jack located on the side of the antenna. If done correctly the external antenna jack will firmly hold the twist-tie in place. You cannot damage the unit by doing this.
4. If you now have satellite reception then proceed to step 5. If you still do not have any reception then I have no further advice other than to try all of the update/reset procedures. If all else fails return to Garmin for repair.
5. Once you have established that you have signal using the twist-tie, remove the twist-tie and confirm signal loss.

Your choices to remedy this issue is as follows:

1. Purchase & use an external antenna.
2. Return the GPS to Garmin for repair ($175 if its out-of-warranty). Or,
3. Send your Garmin Nuvi 350/360 to us for repair. We charge $55 (return shipping included) to repair this malfunction. We can also accommodate this repair transaction via eBay in order to provide you with additional reassurance (an addition $5 is added to cover eBay fees, etc. when using this option). Our eBay ID is westek_electronics, feel free to review our feedback ratings. Our repairs are covered by a 30-day warranty. If for some reason we are unable to successfully complete the repair we will return the unit to you and charge only $10 for return shipping. To initiate your repair contact us at [email protected].

Hope this helps.

Have you tried an external antenna? The flip antenna's are known to give problems,

I experienced the same problem about acquiring satellite signal even when it's a clear sunny day. After 30 mintues, it was still searching! The unit appeared to have "stuck" in this acquiring mode. The following worked for me: 1) open the GPS antenna 2) press the bottom left screen while holding the power button to turn the unit on 3) enter maintenace mode 4) select diagnostics 5) clear error report, do NOT clear any user data 6) restart unit the usual way My GPS 350 was able to acquire satellite signal in less than 1 minute after the above steps were taken.