Logitech Harmony 550 Remote Control Logo

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Posted on Jun 15, 2009
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My harmony 550 remote is in Safe Mode and will not respond to any button I push. How do I get my remote to work again?

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  • Expert 35 Answers
  • Posted on Aug 05, 2009
HyeProfile
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Did you try this response from the Logitech users' forum? It can't hurt to try since all your settings are stored on the web, not on the remote.

http://logitech-en-amr.custhelp.com/...i=&p_topview=1

Basically, Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.

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Related Questions:

0helpful
1answer

Loigitec Harmony 550 Remote does not respond to buttons pushed
The following steps will reset your remote. If this does not fix it, then it's probable a hjardware related problem.


1- Remove the battery from the Harmony remote, hold the 'Off' button and insert the battery back in. The screen will display 'Safe Mode'.

2- Make sure you have version 7.7.0 of the Harmony software installed on your computer. You can download it at http://logitech.com/myharmony.

3- Launch the software and log in to your account.

4- Click on 'Downloads' at the top of the screen.

5- Click 'Firmware' and follow the steps to update the firmware on the remote.

6- Update your remote.

Read full answer
Jul 21, 2010 • Logitech Harmony 550 Remote Control
1helpful
1answer

My Harmony 550 remote is stuck in safe mode. What
Hey!

I thought this link might help get your Harmony 550 working again:

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=11941

Hope this helps!!!

-Kennedy
Read full answer
Feb 07, 2010 • Logitech Harmony 550 Remote Control
0helpful
1answer

Hung up in safe mode
Hey!

I have come across this issue and the link below helped me get my harmony remote working again:

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=11941

I hope this helps you like it did for me!!

-Kennedy
Read full answer
Dec 08, 2009 • Logitech Harmony 550 Remote Advanced...
1helpful
1answer

Logitech Harmony 550 stuck on Safe Mode --Have Changed the batteries and checked that they are in correct--However, unable to access anything with remote including the Help button.
Hi everyone. So I can see that there are a lot of people who are having trouble with their Harmony remotes being stuck in safe mode. Here's how to fix it and get your remote working again:


1. Connect your remote to the computer.
2. Launch the Harmony Remote Software, and log in.
3. Click "Downloads" at the top and click "Firmware"
4. The remote will go through the firmware update.
5. Select "Yes", and click NEXT to update the remote.
Voila! Hope this can help
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Nov 24, 2009 • Logitech Harmony 550 Remote Control
2helpful
2answers

My logitech 550 is not responding. It has worked
Hi. That message means that there is a button that is stuck down on the remote.

1. Take out the battery, push in and massage each button to ensure it is not stuck down.
2. Put the battery back in, update the firmware,
3. Update the remote.

That should get the remote working again. :)
Read full answer
Oct 31, 2009 • Logitech Harmony 550 Remote Advanced...
14helpful
1answer

Harmony 550 in safe mode
Hi There,
To get out of safe mode, do a firmware update from your PC. This will install the latest firmware and your configuration. Safe mode is a bootstrap designed to recover from firmware corruption issues so about the only thing it knows how to do is reload firmware.
However, if the remote fails to communicate with the PC when it is stuck in Safe Mode, please try the following.

1. Remove the batteries from the remote & check for any stuck buttons especially the Power button that may be causing the remote to stay in this state.
2. If it still will not apply firmware to get out of safe mode, then still without batteries hold down the #2 button while plugging into USB, and it should exit Safe Mode, and say something similar to 'Firmware Upgrade Success'. Even though it says this, still perform the Firmware upgrade since it was stuck in Safe Mode to begin with.
Read full answer
Aug 29, 2009 • Logitech Harmony 550 Remote Control
8helpful
2answers

Remote is in safe mode
You can try this solution to your Harmony 550 Safe mode problem:

Harmony 550 Safe Mode Fix Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.

Hope that helps.
Read full answer
Aug 18, 2009 • Logitech Harmony 550 Remote Control
3helpful
2answers

It says safe mode
Hey!

I got my Harmony Remote stuck in safe mode and found the following link that got it working properly!!!

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=11941

I hope this helps!!!

-Kennedy
Read full answer
Aug 05, 2009 • Logitech Harmony 550 Remote Control
3helpful
1answer

Remote is frozen. remote says welcome to remote but does not resp
To get your 550 out of safe mode, follow these steps. 1. Remove the batteries. 2. Hold the '2' button down. 3. While still holding the '2' button down, replace the batteries. 4. The remote will boot into the normal functionality. Note: If the 'Off' button is held down while inserting the batteries, the remote will boot into 'Safe Mode'. Also here for manuals: http://www.remotecentral.com/cgi-bin/files/rcfiles.cgi?area=other&db=devices&br=logitech
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May 02, 2009 • Logitech Harmony 550 Remote Control
29helpful
1answer

Display shows "Harmony safe mode" and will not respond/turn off
remove one battery. press and hold the #2 while replacing the battery. hold the #2 until you see "upgrade success". press activities and you're back in business.
Read full answer
Mar 07, 2009 • Logitech Harmony 550 Remote Control
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