Will not play disc

The most common reason for discs not loading is that the firmware needs updating for the new features on the disc. if available ... Also if the disc is BD-Live compatible you will need to ensure that an SD card 1GB or larger is inserted in the unit before loading the disc.

follow this steps, and fix it. Merry Christmas.
However you must sure if you device can play any CD/DVD.
Does not play disc

1. No disc. - Load a disc into the tray.
2. Disc has been loaded upside down. Place the disc with the label side up.
3. Disc region code does not match region code of the player.
4. Disc type is not the correct type to play.
5. Disc is damaged or dirty. Clean the disc or try another.
6. Moisture may be condensed inside the unit. Remove the disc and the leave the power on for one or two hours.

follow this test and fix it. God bless you

Does not play disc

1. No disc. - Load a disc into the tray.
2. Disc has been loaded upside down. Place the disc with the label side up.
3. Disc region code does not match region code of the player.
4. Disc type is not the correct type to play.
5. Disc is damaged or dirty. Clean the disc or try another.
6. Moisture may be condensed inside the unit. Remove the disc and the leave the power on for one or two hours.

follow this steps and fix it. God bless you

Does not play disc

1. No disc. - Load a disc into the tray.
2. Disc has been loaded upside down. Place the disc with the label side up.
3. Disc region code does not match region code of the player.
4. Disc type is not the correct type to play.
5. Disc is damaged or dirty. Clean the disc or try another.
6. Moisture may be condensed inside the unit. Remove the disc and the leave the power on for one or two hours.

Does not play disc
1.No disc. - Load a disc into the tray.
2.Disc has been loaded upside down. Place the disc with the label side up.
3.Disc region code does not match region code of the player.
4.Disc type is not the correct type to play.
5.Disc is damaged or dirty. Clean the disc or try another.
6.Moisture may be condensed inside the unit. Remove the disc and the leave the power on for one or two hours.
Use the owner manual for additional information.
God bless you

It needs a new optical eye,also called laser eye.It's probably close to $100 total to replace,but I haven't worked on them in 10+ years so you may want to call an electronic shop anywhere and they should be able to give you a pretty good estimate if you ask specifically for that part change/repair.Greg

Try cleaning the glass laser eye lens with rubbing alcohol and a cotton swab. If cleaning doesn't work, you may want to change or laser eyee unit.

please change laser unite then solve your problem

try using a lens cleaner disc there about 5$

I don't have a solution at this time. I have the same DVD player and mine stopped working this past weekend. It is doing the same thing as yours. I opened the case and loaded a disc and watched the mechanism. The disc won't spin. if you tap the disc it will start spinning and load and start playing. I thought I had fully fixed it. It will load most times but now the video and audio stutters as if the discs is spinning at varying rates.