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There should be a temperature adjustment inside the freezer somewhere. It will look like a slider or a dial, and be labeled something like "Colder" and "Less Cold" on opposite ends of the scale. If this is set to its coldest setting, and the temperature still is not cold enough to solidly freeze food (ideally, a freezer's temperature should reach ZERO degrees Fahrenheit), then the unit needs to be serviced by an appliance repairman.
It could be many things. My first guess would be the defrost. The coil that gets cold in your freezer builds ice on it and the only way to get the ice off is to run a heater near the coil long enough for the ice to melt. All freezers have something built in to defrost and domestic are typically just an electric heater on a timer. When your freezer stops working again, you may want to pull open the panel of your freezer and see if your coil (a heat exchanger that probably looks a lot like your car radiator) is covered in ice. If it is, it could be the timer or the actual heater that is bad.
Side by Side ModelsIf foods, such as fruits and vegetables, in the refrigerator are freezing, it can be caused by several things. First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.
If food in the bottom of the refrigerator is freezing, this could be caused by a refrigerator not having enough food to absorb the cold air.
If food in the door is freezing, move the door bins up or down so they are one notch away from freezer vents (Side by Side models only).
The fresh food control should be at the normal setting of 5.
Freezer on Top Models First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenehit. The freezer should be between 0 and 8 degrees Fahrenheit.
Since the cold air coming into the fresh food section originates in the freezer above, the rear of the top shelf will be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on the back half of this shelf.
If food is freezing in the produce (fruits and vegetables) or meat pan, it may be that the temperature controls are not set high enough. Since cold air naturally falls, the pans can get too cold if the refrigerator is not running long enough to maintain good air circulation. Adjust both controls up one notch.
In your freezer section, there should be a "control" for the freezer temp. I say "control" because the knob is attached to a flap that only controls airflow the the lower section. If the knob is turned to coldest it will block almost all of the air from getting into your fresh food section.
Faulty Cold control (Temperature Control) The cold control is a temperature actuated switch and should open when the set temperature has been achieved. If the control does not open and turn the compressor off, it will continue to run and all items in the fresh food section will begin to freeze.
If the control is not closing, the compressor and all fans will cease to operate. Check the control for continuity.
This is usually not a do it your selfer.
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You could call for service. It is commonly possible that there was a loss of gas, or the thermostat is defective, or the compressor is weak. The refridgeration service man should be able to check for all of this.