Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator
PLEASE contact the US Consumer Product Safety Commission if you have experienced the bulb housing melting/potential fire problem with your Kenmore Trio refrigerator. Please file a report even if you experienced the problem months or years ago, and even if your problem was fixed under warranty or if you paid to have it fixed.
You can file a report at their website at:
or you can call them toll-free at 1-800-638-2772
or by send an e-mail to [email protected]
I have already called to file a complaint, but more people need to do so if Kenmore is going to do the responsible thing and fix these dangerous units.
Sears/Kenmore is clearly aware of this safety problem, but they will not repair it for free as they should. Kenmore wants $500 to fix this problem.
If enough people complain to the Consumer Products Safety Commission, the manufacturer of this product will be forced to recall/fix the product.
Please file a complaint before someone loses their home, or someone loses their life because of this defective product.
I experienced the same bulb housing melting/potential fire problem with my Kenmore Elite Trio refrigerator ( Model #79577549600) that I purchased in April of 2006. The first time it happened was in July 2008. I smelled burning plastic when I opened the fridge and noticed the bulb housing was extremely hot. The only way I was able to unscrew the bulbs was to unplug the fridge for a while until the bulbs cooled down. Unbeknownst to me, by unplugging the fridge, I reset some CPU board (or something) and the problem corrected itself. However, the lighbulb sockets were blackened and the plastic housing started to melt, so that was damaged. Because the problem corrected itself, I second guessed myself, thinking that perhaps I left the door open and the Alarm was off (even though it was on, but I dumbfounded). Then this past Sunday, 9-21-08, it happened again. This time, even worse. The plastic housing is completely destroyed because of the melting, the lightbulb shattered and the sockets are burnt. Thank goodness I decided to check about similar complaints before calling Sears. I can't believe all the incidents of this extremely dangerous hazard. Of course, the Sears 1-800 number offered no assistance since I didn't purchase an extended warranty. They recommended calling Kenmore. They were even worse. Finally, after reporting it to the Consumer Product Safety Commission, I decided to call the salesman directly who I purchased it from. He stated he never heard of that problem. However, he told me to call One Source at 1-800-479-5899 to see if they could help me with my "product failure". He warned me that they might not be quick to help, but to be persistent. I was all ready for a fight when Jim answered the One Source phone. When I told him my problem, he immediately stated he knew about the problem and he'd get a tech out as soon as possible to replace the necessary parts. He stated that this problem was "rampant", but that they were correcting it at no charge to the customers. I now have a tech coming on 10/2 (the earliest opening) and a case number. I would recommend still reporting this problem to CPSC, but then try One Source.
Posted on Sep 23, 2008
Wow I have the same problem! I never smelled anything hot, but these are pictures of what happened....http://clearbee.imgur.com/
I have files a complaint with the CPSC so we will see where that takes me.
Posted on Jan 17, 2013
11-18-11 I own a Kenmore Trio Rfrigerator Model #795 77552600 and the bulb housing melted the housing and the wire coating. I called a repairman who is coming to replace it. Said there is no class action lawsuit as of this date. This is so scary.
Posted on Nov 18, 2011
I too was told to go to One Source and tthey were NO help......I not only have the scorch marks and meltdown that occurred but I continue to have the probl;em with the water draining from my ice maker connection down into the produce drawer. I bougght the refrigerator in "03 and have the samme problem over and over. Thankfully I bought the extended warranty but everytime you arrange a service call it is doubled with another call after the parts come in. You have to be home for a window of four hours IF they show! And as far as fixing the scorched meltdown........they "fixed" it and put silver tape over the mess! Why on earth can we not get a class action suit against these people. It's obvious there are more people out there that have been duped. Is it any wonder this country is in a state of economic collapse? Liars and cheats!!
Posted on Oct 10, 2008
Tips for a great answer:
Usually answered in minutes!
Step 2: Please assign your manual to a product: