20 Most Recent Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator Questions & Answers

I had the same problem with a kenmore elite fridge and recieved the same response from Sears customer service!!! File a complaint with your local BBB. Sears contacted me within the day and sending out a tech at their expense only after the complaint was filed. Good luck. Elana

Kenmore 55612 /... | Answered on Apr 09, 2019

This is probably one of the best videos I have ever found on replacing auger motors...at least how to access them in Kenmore units. I hope this helps you with your issue.

Kenmore 55612 /... | Answered on Nov 28, 2017


Kenmore 55612 /... | Answered on Sep 25, 2017

Probably leaking refrigerant.

Kenmore 55612 /... | Answered on Sep 01, 2017

Hello Murr9,

The number 1 reason a freezer "SEEMS" to be working... but the refrigerator isn't cutting it... is PROPER AIR FLOW...

look through the vents in the back of the freezer section...
If you see thick frost or ice... you have found your trouble

If the evaporator fan (behind the freezer wall is operating at ANY speed your REFRIGERATOR section would be adequate...

You had a repair person out... but
while that ought to mean something to me... I would rather
you do some simple checks...

- Look through those vents

- You need to check the defrost pan... DRY means you have
troubles... put a piece of fresh typing paper inside the pan...
fold it over the edge... if it is still dry the next day...

Your defrost circuit is broken...

It only has three components:
- heater element
- defrost thermostat (opens at room temperature)
- Printed Circuit Board

Your refrigerator DOES NOT have a defrost timer... but rather a PC Board...
($152, see below... plus how to video)...
Most expensive part but easiest to replace...

Important - Important - Important

connections BEFORE you start.


Get on AMAZON and buy yourself a couple of the TAYLOR REFRIGERATOR thermometers...

zero Fahrenheit is fine for the FREEZER...
REFRIG should be just above 32 degrees

Amazon com Taylor Freezr Refrig Thermometer 1 pack of 3 items Home Kitchen

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Kenmore 55612 /... | Answered on Mar 04, 2017

Please type the site "Sears Parts Direct "into your search engine, and you will get a website with a phone number you can call for help, they should have that answer for you.
God bless your efforts.

Kenmore 55612 /... | Answered on May 02, 2016

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