20 Most Recent Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator Questions & Answers

I had the same problem with a kenmore elite fridge and recieved the same response from Sears customer service!!! File a complaint with your local BBB. Sears contacted me within the day and sending out a tech at their expense only after the complaint was filed. Good luck. Elana

Kenmore 55612 /... • Answered on Dec 28, 2020

Depending upon your model it could either be a sagging door hinge (requires replacement) or the fridge my not be level. If you remove the toe-kick panel there will be a couple of bolts which are used for leveling ( they should be indicated as such or shown in your owners manual). Alternately there may be screw type legs which are used to level your fridge.

The seal should improve once the doors are properly aligned.

Kenmore 55612 /... • Answered on Jul 03, 2020

The problem could also be the Emitter or receiver unit. This unit detects the level of ice in the ice bucket and when it gets full the ice blocks the optical path shutting down the making of ice till optical contact is made. See the attached jpeg for troubleshooting steps. optics boards - resized-undefined-undefined-0.jpeg

Kenmore 55612 /... • Answered on Jun 10, 2020

This is probably one of the best videos I have ever found on replacing auger motors...at least how to access them in Kenmore units. I hope this helps you with your issue.

Kenmore 55612 /... • Answered on Nov 28, 2017

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