Well, with xbox I'm not to sure, but play station2 my son stepped on his and it didn't read the disk that was in it, but it played others, just is very noisy now, you could try contacting microsoft, they are very helpful with refunds -
For more microsoft support you either contact them live through computer, email, or phone,
Located here -
https://support.xbox.com/default.aspx?productkey=xbox360hw
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