How do I scan a document with a MFC7420 & make it e-mailable?

Unfortunately, the MFC-7420 doesn't have a physical lock switch. You need to turn off the all-in-one and wait for the unit to clear its memory. If the error recurs after you press the power button again, wait 30 minutes and try again. (Note: you will lose any faxes that are in memory. See the User Guide page 11-5 to save this information.) You can find the manual on the Brother support page for the MFC-7420: https://www.brother-usa.com/support/ModelInfo.aspx?R3ModelID=MFC7420 . Click on the Manuals & Documents tab. Then click on the Manuals on our Online Solution Center for the English version of the manual. The direct link to the User Guide is currently: http://download.brother.com/welcome/doc000387/ALLFB_UsaEngUsr_B.pdf .

You can also try unplugging the all-in-one for several minutes to reset the error codes. If the error persists, contact Brother if the MFC-7420 is still under warranty (1 year). If it isn't under warranty, consider replacing the unit. The repair costs may be unreasonable.

I hope this helps.

Cindy Wells

You may go to the Brother web site. Go to support and enter MFC and model number and download the manual and do it yourself or you may call Brother and they would be more than happy to walk you through it. The MFC do not have to be under warranty. I just called them the other day for help. May have to wait anywhere from 15-20 minutes if you call on Monday or Tuesday.

You can go to this website the listed manuals will be there for your printer.

http://www.brother-usa.com/manuals/default.aspx?PGID=5&R3ModelID=MFC7420

If link does not work please copy and past in to browser.

Hope this helps.

http://download.cnet.com/Brother-MFC-7420-Printer/3000-2116_4-81190.html

pls copy the link/url above and paste in your browser and lunch.a page would appear with the download button to the right driver u need

rate this solution afterward.

Clean the narrow glass strip at the left hand side, under the doc feeder

use this link it will take you directly to the driver download section of the site

http://www.brother-usa.com/downloads/default.aspx?PGID=5&R3ModelID=MFC7420

Hi, you can check that your phone connection from your 7420 to line works. Listen for a dial tone in a phone connected to your mfc7420. If not, your tel comm module could be at fault.

We are having problems on scanning documents with our MFC-7420 Printer to send to email?

please give me more info! what is on the screen? i am a brother tech, i will try and help you but i need mmore info.

have you gone to brother.com and see if you can solve your problem? i do not know anything about macantosh