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Posted on Dec 18, 2008
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Battery cover door won't stay on

When I try to snap the battery cover door onto the back as per the instructions inside the cover, the metal wire does not catch the little hooks on the back of the phone, and the battery door cover won't stay closed. My son's phone, purchased at the same time, has the same problem. I tried purchasing a new battery cover door, but that did not fix the problem. Any ideas?

  • wijsman_merr Dec 18, 2008

    I am afraid the phones didn't start having this problem until they were out of the 1-year warranty period, so I don't think the phones will be replaced under the warranty. Any other ideas?

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  • Expert 163 Answers
  • Posted on Dec 18, 2008
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Joined: Dec 10, 2008
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You should please seek the companies tech support. sometimes the should replace the phone .this is a manufacturing defect.

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If the door will not stay closed it is the spring inside door, or the small plastic piece that holds the spring which is attached to the $80.00 piece called outer door.
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  2. Remove the door trim panel and watershield.
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  4. Remove the motor retaining screws using Torx® drive bit set D79P–2100–T or equivalent, and separate the motor from the bracket and cable drum housing.
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To install:
  1. Position the motor and drive to the cable drum housing and motor mounting bracket. Install the 3 motor screws and tighten.
  2. Connect the power window motor wiring.
  3. Connect the negative battery cable.
  4. Check window operation.
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  1. Disconnect the negative battery cable.
  2. Snap out the two door pull strap retaining screw covers. Remove the screws.

CAUTION To avoid breakage of the door pull covers, insert a small screwdriver diagonally between the pull strap and chrome bracket. Snap out both sides then remove.


  1. Remove the two screws on the front and rear side of the front door trim panel.
  2. Using the trim pad removing tool, pry the trim panel retaining clips from the door inner panel.

NOTE Do not use the front door trim panel to remove the trim clips from the door inner panel. Replace any bent, damaged or missing push pins.


  1. Remove the window regulator switch housing from the back of the front door trim panel. Lift up the housing and disconnect all connectors from the switch housing.
  2. Disconnect the driver seat regulator control processor switch if equipped.
  3. Twist out the interior lamp wire assembly.
To install:
  1. Ensure that the plastic watershield is secured to the door .
  2. Position the front door trim panel to the door. Connect the interior lamp wiring.
  3. Align door lock side to its mating slide on the sheet metal.
  4. Snap in the front door trim panel. Ensure all retainers fit properly. Install the two retaining screws on the front and rear side of the front door trim panel.
  5. Connect the driver seat regulator control processor, if equipped.
  6. Position the window regulator control switch housing and connect the switch connectors. Install it to the front door trim panel by snapping it in, or by installing the screw at the rear.
  7. Install the two retaining screws and pull strap covers.
  8. Connect the negative battery cable.
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You should see about getting a new back cover. Try ebay, they run only a few dollars.

It sounds like you battery is coming loose a bit. Without the back cover snapped in tightly, there is a bit of room for movement for the battery. so when you snap it closed, the battery pops up of the contacts. If you know any one else that has a razor, try their cover to make sure.
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