My Motorola RAZR V3 has suddenly stopped charging. It displays an 'Unable to Charge' message on the home screen or the battery icon just disappears completely! However, when I plug the mini-USB charger into it the the phone lights up so it does recognise something is plugged in. I know it isn't the battery as I've checked this and tried swapping with another V3 and it works fine and the other phone's battery makes no difference to my phone. When the battery icon and 'Unable to Charge' message is displayed I've noticed a new icon appears next to the battery one at the top right-hand corner of the home screen. I don't recognise it but it looks like a phone with a straight vertical line either side with 2 chevrons (^ but facing inwards) about 1/4 way from top & bottom of each line. Otherwise the phone works perfectly!!!
I plugged my phone up and all of a sudden got the message "Unable to charge" on it. I changed chargers (i had an extra one), i changed batteries (i had an extra one), and i swapped every combination imaginable.
My solution....
My Razr's plug has an opening to plug the phone that resembles a person's navel, and it got dirt and dust bunnies in it while it was in and out of my pockets. I was able to take an old tooth brush (or your new one if your really desperate), and got a can of office duster that you use to clean keyboards. Turn the can of office duster upside down for a second while you are spraying it and liquid will come out as you are spraying the connector. Immediately after that, use your toothbrush to work it inside the dirty connector to free it from anything that will keep it from making good contact. Then, hold the can of office duster upright and it will only spray air... and blow the connector free of anything that you loosened with the brush. Repeat this process if after all this it still doesn't work... because you have a REALLY REALLY dirty connector if it doesn't work after the first try.
Posted on Nov 17, 2008
I HAD THE SAME PROBLEM WITH THE "UNABLE TO CHARGE." THE PROBLEM WITH MINE WAS THE FOUR PRONGS THAT THE BATTERY CONNECTS TO IN THE PHONE. ONE OF MY PRONGS WERE STUCK IN THE DOWN POSITION AS IF THE BATTERY WERE THERE. ALL I DID WAS USE A KNIFE AND POPPED IT BACK IN THE OUT POSITION. THEN I TRYED TO CHARGE MY PHONE AND IT WORKED PERFECTLY.
Posted on Jun 18, 2007
I just came here with the same problem.However, when I plugged in the charger after removing the battery, it did nothing. So I tried to gently clean the battery terminals, and put it back in the phone. It started charging right away. I used a tiny bit of optical glass wash to clean the terminals, and a very soft cloth. Hope this works for you!
Posted on Feb 24, 2007
I had this problem after my phone had gotten wet. I had polished all of the contact points with a straight pin, but still was "unable to charge". After reading about using glass cleaner above, I decided to try the tape head cleaner and swabs I use for cleaning my camcorder. Instant success!
Posted on Dec 02, 2007
Had the same problems, my phone said unable to charge and invalid battery and I took a baby wipe and cleaned the pronges in the phone and the battey and then took a tiny screw driver from a class repair kit and popped the prongs in the phone up in even position and the phone started charging, I havent checked it yet to see if there is anymore problems going on because I have it on the charger now but hopfully it will work ok..
Posted on Apr 27, 2008
11/8/08
I just finished reading all of the 'unable to charge" complaints. Following the most successful entries, I took out a windex cleaning cloth and cleaned both the charger and the phones plug in ports and prongs.
INSTANT SUCCESS! As soon as I wiped it, I plugged in the charger and it took right off.
My phone is a motoola
Posted on Nov 09, 2008
it worked spryed it right in the port put the usb in and out in and out (was with my girl today sorry talking about...nv mind ) any way then it worked jut like that, thank you internet person :)
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These Motorola phones are crapiest phones on the Earth!!!
Tried everything from here, nothing works for me. Home charger, car chargers, clean contacts - nothing works. The only thing that charges it, its USB cable connection form phone to my computer for data transfer.
Will never buy Motorola phone in my life. Never had so many problems with other phones.
Posted on Oct 24, 2008
Mine did not work with one of those "universal" mini usb charger. Found out the original Motorola charger and it works great.
Posted on May 21, 2010
Hey man I had the same problem with my Razr 2 and this is how I fixed it. Open the back and take out the battery. You should see four little gold prongs where the battery sits in the phone. On mine the two middle ones were bent very very slightly out of alignment (probably from dropping the damn thing all the time). I just took a small flathead screwdriver and carefully aligned them with the other two. I put the battery back in and it worked fine. (Hahahah f**k you customer support.) Then again, thats what my problem was when I got the "unable to charge" message. Before you do this though you should push the battery into the prongs with the charger in. If it starts charging, then it's the prongs and you can just bend them back. Hope this helps!
Posted on Dec 09, 2008
My wife spilled some water on her Pebl and she shut it off for the night. She dried it pretty good but it had a protective case over it and she thought that it didnt get water into the inside of the phone but it did. The next morning the phone wouldnt work. We left the battery out all day and yes, the "wet" dot had turned red. We thought all was lost, but that evening after it had dried we replaced the sim card and battery and turned it on and it worked fine....except it needed to be charged and when she went to plug it in we got the "unable to charge" msg and the phone shut off. Well, since I had bought the phone second off of Ebay I knew there was nothing that Cingular would do, I took the screws out of the back and took the phone apart. There is another one of those dots back there as well....and it wasnt tripped. I did notice a little bit of white stuff around were the battery prongs touch the main circuit board, I gently used the small screw driver I used to take out the screws and cleaned that stuff off. I also gently scraped those prongs and the metal they touch on the circuit board. Thought it was a long shot but I put the phone back together and plugged it in and bygod, its charging. Guess we will see how long this fixes the problem. Hope this helps you out some.
Posted on Apr 30, 2008
Hey guys just typed the same problem in google and found all these posts.. So I thought I'd try some stuff out myself. So I grabbed one of my air dusters I use when fixing computers and sprayed both the battery, the battery holder and the insert of the charger.. Bam now my phone is being charged. I'm not sure if this is a long term effect or something that you have to do daily but it works. Hope this helps.
MrNah
Posted on Jan 23, 2009
The Easy solution is.. Block the Top pin of the Battery where it contacts with phone.. Use small paper.. And it Works ... 100%
Posted on Oct 07, 2010
I put a small piece of paper under the prongs and it worked................
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I read and followed solution #10. The Motorola charger is the only one that worked for me.
Posted on Jan 04, 2010
I personally found, after having tried cleaning the contacts for the connection from battery to the phone, making sure that the contacts were making contact, blowing out the back of the phone, and all else, that the solution was as simple as using the actual Motorola charger. Doesn't make a lot of sense to me, but I found the charger, plugged it in, and I got 'battery charging'. Thanks everyone!!
Posted on Jun 23, 2008
I support this post!
If you are seeing the "Unable to Charge" message on your Motorola, it can be narrowed down to two things: the mini USB charger must be by Motorola and/or the connector is dirty. It could not be a dead battery as they would not be able to hold enough of a charge to power on to display the message in the first place. Perhaps there is not enough voltage in the USB charger you are attempting with.
Therefore, it must be a Motorola charger!
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Amanda-
Did you try the suggestions mentioned here by the other 36 people?
1-4 and 6-7 can probably be resolved. 5 & 8 on the other hand make it a lost cause.
Let us know if anything works.
Mark
Motorola Support
Posted on Mar 19, 2015
This page helped me get my Razr working again - Thanks to all who have submitted solutions.
I got the "unable to charge" message the morning after leaving the phone on the charger all night. A few times within the last 2 weeks, my ring tone was 'reset' to the factory one - odd. Turning the phone off/on fixed it but this may be related to the solution below.
In my case, simply removing the battery from the phone, waiting a minute, and then reinstalling it fixed the problem. Now sure why, it may mean that the phones software needed resetting from a cold-start rather then just the normal warm-start used to turn the phone on/off.
Posted on Aug 22, 2011
I had the same problem . Movida has Motorola Razr deals now where if you buy the phone for $20 you get 200 minutes to start with. Ive only had this phone about a week and a half. And I kept wondering why I had to plug it in all the time. Turns out it wasn't even charging. What worked for me was, I sprayed a little glass cleaner on a paper towel, wiped down all the battery terminals inside and out where it connects to the charger, esp the copper pieces, and then i sprayed a little glass cleaner into the charger link where it attatches to the phone, let it dry, plugged it in and its fine. Turns out sometimes when you keep a phone that doesnt have a protective cover for your charger in your pocket, purse, bag or whatever it will tend to build up dust, lint and food particles and collect moisture. Its easily fixable and not worth stressing over. If your problem isn't fixed by any of these methods however, most if not all cell phone companies will offer you a replacement for your exact phone. They may or may not ask you to send in your old damaged one once you receive your new phone. And they usually make sure that the minutes you had on your old phone transfer to the new one when you call them and register. Its a great service. But yeah this worked fine for me now its charging. I was pissed because im going to a concert with VIP/Guest list for Faderhead and I needed to be able to call my ride to get back home cause im out in bofunk egypt, literally. lol. It works just fine i just hope i have enough bars to get service for the night. ill keep my phone off most of the evening just to be sure!!!!!! :)
Posted on Apr 23, 2011
I blew in both the charger cord and also the slot for the charger in the phone, just like on old nintendo games, and it got it working. Took a few blows.
Posted on Dec 07, 2010
I have this problem when the battery is dead flat.
My solution was to buy a desktop charger off ebay, charged the battery up and it worked perfectly. I've had this problem with a couple of different phones. Seems that once the battery is dead flat, the phone just can't charge it, whereas a desktop charger can.
Posted on Aug 29, 2010
I was also having the 'unable to charge' message on my phone. I tried cleaning the contacts like suggested but it never worked for me :(
Figuring I had nothing to loose i tried Solution #12 (plugging it and unplugging it several times really fast) and it started to charge, so I tried it again to see if it was a fluke and then it said unable to charge. Then I tried it again and now it charges like it used to and I can't get it to say 'unable to charge'. Perhaps pulling it in and out cleaned the contacts?
Be careful when trying this one though... might snap something inside if you bend it wrong.
Posted on Jul 20, 2010
I had the same promblem just now my phone is always breakin because RAZORS **** but i get a new one for free because it is under warrenty but i just blew air in the charger place and cleaned it with a Q tip with a lil windex on it and than took out my battery and put it back in and it started to work so i dont know
Posted on Oct 02, 2009
I'm so glad I found this page. My RAZR V3m all of a sudden was not charging, and wasn't recognizing the charger was plugged in. This was a new phone even because my last one kept shutting itself off. (They claimed water damage, but that's BS!) Anyway, after trying it a dozen times, and popping the battery out and in, it started saying "unable to charge".
I had serious doubts after reading the stuff on this page, but I got some cotton swabs and some glass cleaner, cleaned all the contacts, and boom, it's charger as I type this! Thanks soooo freaking much!!!!
Posted on Aug 29, 2008
Based on the information here, I took my battery out. All four contacts were level, but I carefully replaced the battery and tried charging again. It worked. I don't remember dropping it but who knows? I think the battery wasn't making proper contact because it is working fine now. Or at least, it seems to be.
Posted on Jul 18, 2008
I tried cleaning the contacts, but that didn't do it for me. What finally worked was to plug the phone into the charger repeatedly, and unplug it again upon getting the "Unable to Charge" message and THEN turn the phone on (not connected to charger), get to the "Low Battery" message, and plug in the charger. That got it to act normal and charge up.
But here's the thing: I had an idea this method would work, but I couldn't get the phone to go on -- the battery was so low that it only the keypad would illuminate for a second, then shut down.
I think it was the plugging it in repeatedly that did the trick. Despite the "Unable to Charge" message, I suspect that a tiny bit of charge was getting through anyway. Once it was enough, it would power on long enough for me to connect the charger as usual.
HTH.
Posted on Jun 22, 2008
Thank you LPSS87 (Solution #2). Unable to charge one night. If I plugged in phone with it on, it would display Insert SIM, leading me to think it was a sim problem. Not! Checked the battery prongs and noticed one was down (all 4 need to be level with each other). Nudged it gently with a kitchen knife and it popped up. I now recall dropping the phone which probably caused it. Cleaned all the contacts with alcohol and a swab while i was at it.
THANK YOU FIXYA!! and LPSS87
Posted on Jun 11, 2008
Also, the symbol you mentioned means that your phone is on vibrate.
Posted on Jun 08, 2008
Surely there could be a rectifier bridge problem but hardware failure in cell phones is far and wide. I got hit with the Unable to Charge message last night. I first called Sprint store. They knew nothing. The repair facility is always too busy. After reading posts here...of which I had already tried with no positive result...I took some De-Oxit and sprayed it carefully into the socket where you plug your charger on the phone. That did it immediately. I have always been concerned about these contacts being that I charge the phone every night. Plugging it in and out over and over. I think it might have been the recent high humidity. They make the contacts gold plated because of the low voltage and resistance can cause a problem. So, keep all the contacts clean both on the battery and on the cell.
Posted on Jun 06, 2008
You guys are awesome - my phone said unable to charge and had a little exclamation point on the left side. I did as you guys suggested, I took the battery out of the phone and was amazed at the amount of dust under the cover and on the battery. I just cleaned it off with a moist q-tip and voila - it is chrging just fine. Many many many thanks
Posted on Jun 01, 2008
I kept getting the "unable to charge" message on my RAZR. I was using a blackberry charger which looks the same and I was able to use previously (I thought). I found my RAZR charger and it worked fine.
Posted on May 26, 2008
Hey
great site
I am so "computer/gadget challanged" that it is truly pathetic.
Took out the battery, aligned the prongs, cell phne works
thanks a lot
Posted on Feb 26, 2008
I had dropped my phone and the battery contacts inside the phone got snagged. Well, one of them anyways. I took a small screw driver (a tooth pick would have worked) and popped it out. It wasn't broken or anything just snagged and because the battery wasn't connected with all four contacts, it wouldn't show the battery status icon, and would always say unable to charge.
Posted on Jan 08, 2008
Check where the battery contacts to the phone.. i just fixed my problem!! Quick and Easy
Posted on Sep 22, 2007
It is hardware problem it will be helping if you have multimeter an check its batery conector whether its second pin to gnd is gronded or not if it is grounded then there 5 pin chip contaning bridge of diode replace it
Posted on Jan 02, 2007
What you can try is this, with the battery removed plug in your home charger into the phone and turn it on once it has powered all the way up where you can make a phone call insert the battery in and that should take care of it. As far as that symbol you are talking about the only thing i can think of is it is in vibrate mode. Hope this helps
Posted on Dec 29, 2006
Just Click On The Problem or
Phone Model For Solution,
Motorola RAZR V3
Unlock Software Hardware
Motorola SLVR L7
Unlock Software Hardware
Motorola RAZR V3i
Unlock Software Hardware
Sony Ericsson K800i
Unlock Software Hardware
Sony Ericsson W200i
Unlock Software Hardware
Hope These Works
Posted on Jul 30, 2010
Are all these phones Motorola's?
Have the moisture pads turned colors in these phones?
My Motorokr got a bit wet. I opened it, took battery out, cleaned all moisture out, left by fan to dry. Two days later I put the battery in and all that was displayed was "Will Not Charge" or something like that.
Just wondered.
bamakodaker
Posted on Jan 22, 2008
In many cases, simply removing the battery and putting it back in will reset the circuits and will fix the problem.
Posted on Jul 08, 2010
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My motorola razr it says unable to charge but went i connect the charger it dosent find it, only if i reboot it and then says unable to charge.
unable to charge please help
my phone says unable to charge
my phone says unable to charge
I've had the same problem. I cleaned all of the terminals; battery and charger, and still got the message "unable to charge". I tried another charger and it charges fine.
I just have the same darn problem, it says "unable to charge" OH, and
the screen also goes on blank and I have to close the phone and re open
it. Some help pleaseeeeee I need to fix my phone.......
thanks for your attention,
Joey
USB data cable connected to the phone won't charge it
unable to charge phone
my phone says unable to charge, the battery icon is not there but is replaces with a weird icon that looks like it is a mini computer and a cell phone.
I cannot charge battery by USB port
Same problem with my RAZR V3. Unable to charge. When I plugged in charger while phone is on, I got a Insert SIM. Led me to believe it was a problem with the SIM. Not! Read the posts here. Was fixed by Solution#2. Upon close examination, I noticed one of the battery prongs was stuck in the down position.I nudged it with a kitchen knife and it popped back up. I now recall dropping the phone which no doubt caused this. Cleaned all contacts with alcohol and swab while I was at it.
THANK YOU FIXYA!! and also the original poster.
i get unable to charge insert sims card message when trying to charge battery.
"unable to charge"
 dispayed
my phone says on the top corner screen unable to charge whenever i conect it to my charger
Obviously as I am commenting... the same problem exists. Seemed to rectify itself only for one charge cycle after removeing the battery and letting the phone sit without battery for several hours.
I suspect it is some sort of built in obsolescence; however, I am unable to do a full study at this juncture. Hopefully some help will come to us soon, rather than the unfortunate and frequently recognized, corporate, tactical manuever.
When i plug charger into phone, it says unable to charge and then says insert sim and then shuts off
I am getting the same problem. Every time I plug it to it's charger it says "unable to charge", but what I don't understand is that both me and my sister's Motorola RAZRs are doing the same thing. When I plug it in ,it works perfecly find. Can somebody please tell me what to do?
Hi, I just had the same problem. I also swapped out batteries with another of the same phone and the same message was displayed. So, I just planned on taking it to town tomorrow. I just decided the plug it in to the charger and see what would happen and went back to check in a couple of minutes. Now it says it is charging. Maybe the computer just needed to be shut down and rebooted, kind of like refresh or something. I hope it continues to work. Perhaps you could try this. Kerri
I had the same issue with my last phone which was a motorola and they sent it away and "fixed it." They said it was a problem with the charging port. I got it back and less than a month later it started again and I was past my warranty so I had to replace it. Against everything that I believe in, I took the salespersons advice and bought a new phone (another motorola because she said "they fixed all of the problems and its the best phone we have") and less than three months later, same issue! The woman I bought it from told me that there was nothing I could do but send it away to be "fixed" again. I hav totally learned my lesson and will NEVER buy a Motorola phone again. The funny thing is, after this happened, I was told by 4 other people that the same thing happened to them. I would now class it as an ongoing issue that they are not willing to fix
I'VE TRIED EVERYTHING! MY PHONE WON'T CHARGE ON MY HOUSE CHARGER BUT THEN I GOT A USB CORD AND CHARGED IT ON MY COMPUTER. NOW NONE OF THEM WORK NOT EVEN MY CAR CHARGER! I'VE TRIED WIPING THE IN SIDE OF THE PHONE OFF AND BLOWING WHERE I CONECT MY CHARGER! SOMETIMESS IF I WIGGLE MY CORD IT WILL SAY CHARGING BUT THE MOMENT I ACIDENTLY TOUCH MY PHONE IT ACTS UP AGAIN! I HATE THIS PHONE!
I had the same problem with my RAZR V3 these days and struggled to find a solution until today I find this URL from someone who at least provided a USB driver for a normal mini-USB cable to charge the V3 using a computer.
Hope this helps.
http://www.noheat.com/2007/01/31/charge-...
I had the same problem with my daughters Razr - and the cure for it was using the motorola charger! I have a blackberry and both should use the same charger. My blackberry charger, home or car, wouldn't work. The motorola works fine. Weird. I think there is something else going on but it works so I gues I'm ahead.
Mine started doing the same thing. Took out the battery and put it back in, left the phone off for a day, but neither helped. I can still use it, but it says unable to charge when I connect it to the charger and there is also no battery icon in the upper right corner.
Same problem. Faulty designed mini usb plug on the phone allows the connection to slip past the pins clips. I turn the phone off, push the adapter in slowly... 'Unable to charge" will come on, than (have your phone laid down where your going to charge it). Then very tiny movement in and if your a safecracker, you'll feel a click, if not pull out a bit and attempt to reinsert slower. "Charging battery" will come on and back away and hope the kids, dogs and earthquakes are idle for a couple of hours. I got a extra large high cap and I only charge once a week more or less only after the battery fully drains. And this process to hit the clips just short of the stop, used to take several tries, now once sometimes twice. Clean battery and erasure pins and alignment are not the common problem. Emailed moto and returned for repair twice with the same result until I got ahold of an old moto tech friend and he admired 100+ thousand phones had this now problem. And the cost to recall was not in the budget.
i put my charger into my motorola razor and it says 'Unable to charge' on a white screen when i attempt to turn on my phone
phone had little liquid damage(moisture), everything works all menu's, etc the problem is it will take a full charge, then when unplugged it say no
charge, what does this mean?
when i charge the battry say to me in a message (Unable to charge)
same issue. Unable to Charge
i have tried everything on this page, cant make it charge, what else can i do?
AHHH, none of these things worked for me :(
my phone is probably too water damaged...
the "will not charge" thing only came up once and won't even come up again
please tell me what to do i just got the phone 2 months ago and can't afford to buy a new one ,please help
Ive just done what most of you said about cleaning the battery the charger port and the battery port and hey presto its working thanks for the great comments browneyedgirl44
mine wont charge at all please help if u can my gmail is [email protected]
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