Cassette jammed after camera dropped

If it is an old tape which has been used before, there may be creases caused where the pinch wheel pressed against the roller. Try again with a brand new tape. If this is not the issue, he a service is called for.

Hi,
Required video head cleaner tape is available in Amazon.com
Thanks.

well, you can visit this website: http://www.sonydigital-link.com/dime/camcorders/sd/d8/d8.aspx?site=odw_en_GB&m=DCR-TRV265E
download the usb driver and just use windows moviemaker as an alternative video capturing application.hope this helps.tnx:)

There is a broken plastic part on the cassette. Needs to be replaced.

Mostly caused by improper position of the tape and camera jam(tape jam)

needs sony camera technician who can replace the part inside the cassette.

put in a cassette

Hello,
Have you taken a look at Sony's support site? Here's the link for your camera. http://esupport.sony.com/US/perl/swu-list.pl?mdl=DCRHC36
Choose your computer's operating system and then the software from the drop downs. Then click the download link from the list below.
greg

Follow the link below and select appropriate option:
http://esupport.sony.com/perl/support-info.pl?&info_id=64&mdl=DCRTRV310

so attach a rca cable to it if , has rca out and connect it to the input of the tv ...
so der u go ..

Spent and afternoon online with the tech....the best they could come up with was that I wasn't using an authentic Sony iLink cable. $40 later it still didn't work. (BTW it was previously working on standard firewire cables just fine) We tried it on different computers, different cables, etc.
I strongly suspect that the firmware has changed in the camera. No one seems to know of a way to reset or re-flash it. Looks like I'll have to replace or repair it.

I hope your luck is better.

FOR USB:
Download Driver
http://esupport.sony.com/US/perl/swu-matrix.pl?upd_id=1452

Install then download and install a video program like movavi videosuite or ulead videostudio (i personally recommend movavi).

Plug in the camcorder and switch it on, put it on play/edit and play the video, press record or capture in the software and let it record!

once the video scene in the camera is done, stop the recording and do what you wish!

GOOD LUCK!