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There is a lock switch on the back (or the side?) - consult manual for full details. Manual is available from www.sandisk.com
Support --> Sansa Players --> Documentation and manuals
Update your firmware. Download firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1449 Install the newly downloaded firmware. It should work like new and give you back your missing gigs. You should prolly reformat the player too.
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