Need to know if a replacement part can be purchased and where

It is likely a wiring issue, check the continuity of the wires to the brush motor.

You are trying to remove the flexible hose part from the end correct? If you post a picture of the item that would be very helpful since the numbers you posted really didn't help much.

Usually you can just take a flat headed screwdriver and pry out the old hose from the side of the connection piece. Let me know if I am not understanding correctly and I would be glad to help you.

thanks

My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

Hi there, SmartAlec from NelsonVacuums.com.au here. If you are in Australia i can certainly help you. We are a platinum electrolux agent so if you put in a request via our website we'll be able to sort it out no problem.
Happy Vacuuming

My kenmore progressive vacuum had the same problem. The electrical terminal at the bottom of the wand was corroded. I used a flat head screw driver to scrape the female portion of the connector as best as I could. I then took off the plastic cover on the vacuum head that had the male portion of the connection. I used sand paper to clean the two connection prongs. I also spread them apart slightly for better connection (more interference) when the connection is made. I reassembled, and our vacuum is working fine now. I hope that helps.

The parts are available for this model but rather than throw money at it by buying parts that you may not need, take it to your local vac shop and let them assist you. It will probably save you some money and time.

1. You have to verify if it's simply the belt that has broken and the spinning brush isn't spinning because of it. Place your ear next to the top of the power head to listen for the power head motor. If electricity is getting to the head you'll hear the motor and know to inspect the belt.

2. If the motor doesn't run, look at the electrical pin connectioins in the pipe from the hose to the head. Are they burnt? If yes a new wand is needed. Also check the electrical connections in the hose handle and make sure they are not burnt.

Let me know if this helps

Disconnect the suction hose. While running, check the suction port if it works, by putting a piece of paper. If the paper is taken in, then it is oK. Now, check the suction Hose for breaks or opening before the suction head. Breaks or opening breaks the suction power at the suction head. Loose connection between the suction pipe and the suction port also must be check as this will also cause the same
problem. You may need to replace the suction hose
to correct this problem,
Send us the e-mail and your vote if this solves your problem.

Very likely it's the cord at the nozzle neck. These cords flex when you vacuum and they often break internally where the cord goes into the neck. Turn the vacuum on and wiggle the cord at the powerhead and see if the powerhead comes on and off. If this happens, then you will have to replace the cord.
On some of the early models, the receptacle in the hose, where it plugs into the top of the wands, will break away from the plastic pins it sits in, and the receptacle will slide back into the handle, which means that it will not plug into the powerhead connection when you connect the hose. You can check this by looking at the end of the hose and observing if the receptacle is sitting flush with the opening it sits in. If it is pushed back, it will not make a complete connection with the powerhead cord that is sitting at the top of the wands.

Notice how the hose has a groove just around the outer edge of the gray plastic near the white plastic insert. The hose is held into the handle buy two "tongues" inserted into this groove. One of these tongues is on the end of the top plastic piece of the handle. The second is on the piece of plastic that is slid into the little hole at the base of the handle and it is visible in the picture.

To remove the first, you'll have to remove the two screws in the top of the handle that hold the top plastic piece. This can be a challenge unless you have the right tool. It's essentially a hex-star allen wrench tool that is required, I'm guessing about 1/16 inch. I had one in my tool box that fit. Remove the screws and pop the top plate off. This frees the first tongue from the groove. Now, just get a screw driver (or use your finger) to press the plastic piece inserted in the hole at the bottom of the handle. Press from the "t" side and this should slide right out. Now your hose will slide right out of the handle and you can replace the old with new. Re-insert the small plastic insert, and refasten the top plastic piece of the handle and you're good to go.

-DB