Cd/dvd tray won't open, no response from button to open

My acer aspire 3620 reads only dvd and it cannot read the cd what can i do?

In the front side of the dvd drive you will see a small hole ...so to eject that cd put one niddle in that hole and .
Now press the button at just after that apply a force on niddle .suddenly you will notice that cd will come outside ,if not try more times and you will learn to eject the cd when you are unable to do it by pressing the eject button...
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Low feed backs hurt my ratings and I am tring to help you with your problem,so let me know that the information i given you is helpfull or not.

Thanks
Dilip Bagdi
Technical Associate

Follow this solution below, or use a paperclip inserted into the tray hole and it will open for a temporary measure, or go to your drive in my computer, right click and select eject and see if it will open. Try also uninstaling your dvd in system properties, by right clicking and select delete, then restart pc to see if it's found again, but when the pc boots it should check the drive, you will notice the light on front of dvd light up, if not there is no power or the dvd is dead.