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The error "Robotic failure 9e 09" on an HP STORAGEWORKS MSL2024 AG117A 4.8TB/9.6TB ULTRIUM-2 448 TAPE LIBRARY may indicate a problem with the library's robotic system. This can be caused by a variety of factors, including software conflicts, hardware issues, or damage to the robotic system.
Here are some steps you can try to fix the problem:
Restart the library: Try restarting the library to see if the issue is resolved.
Check for updates: Make sure that the library has the latest firmware and software installed. You can check for updates on the HP website or through the library's web-based interface.
Check for hardware issues: Check for any visible damage or issues with the hardware, including the robotic system. Make sure all the cables and connections are secure and not damaged.
Check for software conflicts: Make sure that the library is not experiencing any software conflicts with other devices or systems.
Contact technical support: If the above steps do not help, you may need to contact HP or a technical support team for further assistance. They will be able to diagnose the problem and provide you with the necessary support.
It is also a good idea to check the documentation or manual that came with the library for any troubleshooting tips or recommendations.
Yes you can certainly replace a fan on the external case of your tape drive. These are not available from HP but if you go to www.tape-drive-repair.com , they can usually help with replacement external chassis for your unit or supply a fan for you. You can also try removing the fan yourself and searching for the correct fan using the fan details. These can often be bought from RS components / CPC Tandy etc but you will need to get the right size (using the centre of the mounting holes) as well as the right thickness of fan. you might also need to make sure you get the right voltage and the correct number of outputs from the fan (some require a tacho wire) Certainly this fan is required as the tape drives can get quite hot when they are working and should they get too hot (a common issue) then they will become unreliable.
Hi John, not sure from your description which light you refer to.
But this sounds like your drive has either had a read / write issue - in which case you need to run a new cleaning tape through the unit and then retry using a brand new data tape - OR it has had a damaged tape loaded into it which has now broken the tape drive.
If the drive has been broken then try contacting www.tape-drive-repair.com who can repair or replace it for you and also look at
ask on the real HPE forum first. bet wise do that and NOT HERE.
create an account (free)
the look on the hpe forum
here.
see all those other wise users asking in the right place, yes.
If that doesnt work make sure you are using the right drive in your backup software!
It sounds like a message often seen in windows backup where you have selected the wrong tape drive from the list and it just tells you "No compatible media found" when actually the drive listed isnt even connected to your system still
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