Whirlpool pin retainer is broken on ice dispenser

There is a kit that fix that problem it has a metal bracket that replaces the plastic one that broke

Here is a kit of the most likely parts that you are talking about=> 12001991 Ice Dispenser Solenoid and Door Kit Just disconnect the power and turn water off before beginning to ddisassemble the fispenser components seen here=> JCD2389GES Dispenser Components
1. Unplug the refrigerator power cord.
2. Remove the overflow grille from the housing.
3. Unsnap front cover at the bottom of the housing.
(using a flat blade screwdriver, and tape or pad, twist the screw driver, or pry out the bottom trim using the molded slots in the bottom of the trim panel).
4. Disconnect the front cover switch harness connector and set the cover aside.
5. Disconnect the power wire harness connector (BL/BK and W wires)
6. Disconnect the flapper door heater wire harness connector (if one is present).
7. Release the dispenser microswitch retainers and slide the switches off of their locator pins. Carefully handle the switches so they do not come apart.
8. Disconnect the wires from the terminals of the lamp holder.
9. Remove the two 1/4. hex head screws from the control bracket and remove the control bracket.
10. Remove the 1/4. hex head screw to remove the water fitting (fill spout) from the water dispenser lever.
11. Unsnap the ice guide and remove it from the ice dispenser lever.
12. Remove the air pot by sliding the rear of the air pot out of the slot molded to the dispenser housing and slip the linkage out of the flapper door mechanism assembly.
13. Unsnap the flapper door and remove it from the ice dispenser lever. While you remove the flapper door, carefully guide the flapper door heater wire and connector over the door mechanism assembly.
14. Remove the 1/4. hex head screw securing the dispenser levers pivot retainer to the dispenser housing and remove the retainer.
15. Remove the water dispenser lever.
16. Remove the ice dispenser lever by maneuvering it around the door mechanism assembly.
17. Pull the pin from the door mechanism assembly and remove the spring and mechanism assembly.
18. Reassemble in reverse order.
Need Help let me know, Thanks Sea Breeze

Those parts are available and require disassembly of the IM to replace.
Eric

I have a whirlpool side by side. water and ice in front. ice working and water not. the hose is not frozen and it is not humming when you push the water dispenser. It would give us water and quit but now we have nothing.

it sounds like the ice chute door is stuck open. on this model it can slip off the "hinge pin" or the plastic that holds the pin can break. if the flap is broken it is replacable. the pin can be put back in. if the plastic that holds the pin is broken, you need to replace the whole door. expect to wait 6-8 weeks for a new door, sooner if lucky. cost is $400 +++ more for stainless.I hope the pin fell out. hope this helps

not repairable..have to replace whole door..stuff a rag in the hole/buy door/or get a new refrigerator...sorry. Greg

Please provide the specific model number of your refrigerator so more detail information can be provided. You description doesn't quite make sense.

this is easy. there is a small area beside where the piece broke off. bend a small peice of metal coat hanger at a 90 degree angle, (this is so you can make your new hole on the correct line) heat the end with a lighter, burn a smallhole thru this area beside where the previous hole existed. now throw away the old pin that you were using and use a piece of coat hanger cut to the right length. on one end bend about one half inch to 90 degree angle, feed thru new hole and thru your spring and flap and thru to opposite side hole and lastly make small bend to keep wire from sliding out. ta da, fixed. problem solved for about two cents. i have successfully repaired many of these doors.

Ill be gald to help you here....The people who answer the phones must be worthless, anyway the part number is 8201756 (ice door kit) it will probably have to be specially ordered, i have installed several and there not exactly easy but it can be done with some patience. Pass this along to your repair guy as he is not giving people correct advice.

Bensmom, the housing that holds the flapper pin probably cracked causing the flapper not to seal. Whirlpool use to have to replace the whole door at one time because the dispenser housing was a non serviceable part. That got too expensive so they came out with a kit to remedy the problem. The kit comes with instructions but you have to be patient and take your time. You want to determine first if this is the actual problem. You can do so by looking up into the dispenser and seeing if the pin retainer is cracked or broken off. I have done a bunch of these and the kit works great. I hate the job though. Part number for the kit is 8201756. I tried to attach a picture of the kit, but I guess the file was too big...Catriver..post back.