Rotate the volume controls. Does this cause the crackle? Try working the controls through several turns up and down.
Also check that the lights on the top are not solid red. This would indicate that the inputs are clipping (the input signal is too strong) or the volume is turned up too high.
If that doesn't solve it call Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only)
Monday-Friday: 8:30 AM - 9:00 PM ET
Saturday 9:00 AM - 5:00 PM ET
or write to them
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Why is my light turning from Blue to red when it turns to Red there's no audio
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