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You have to first go online and search Magellan Contact Manager to download that software to manage your device. Once that is done, you connect your device and register it. Then on the menu choose Help and "check for updates". There will be a scan and the available updates for software, maps etc will show, as will their cost if any.
there is a firmware update (2.12) for your 800, you can download it HERE then just follow the directions to update your unit...the link above it for the 800 north american version, so if you have the Europe version, just got to the support page and select your unit.
you must register your magellan on their website before they will let you download anything.
if you need further help, just reply to this post.
if you havent updated it yet, you can go here for the update for your model..just look up your model on the right side and download your
update (you must register on magellangps.com to be able to download)
try a hard reset again using a paper clip, insert it in the little pin
hole on the side to reset the unit. if that fails, get the 3.12 update (if you havent already)
off the magellan site..you must register the unit with magellan before
you can download the update.
i have a 800 also but it does not freeze because i make sure it is up to date on all firmware and software,if i was you chk out for updates on the magellan website after you register your unit then if ther is, which i know do the update and you will have no problems after that.let me know how it goes.
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