I cannot change the grind- have had it for 2 hours and the grind is embarrassing.....I feel sick to know I have spend $1k and it does a terrible grind

Hi, dont panic. Just takes a bit of time to get to know your new LOVE. Wish I knew what machine you have. The adjustment is on the side of the bean hopper mostly. 1 is fine and five is coarse. Start on 3 and go from there. It can take 1 to 3 shots before you get a correct gauge. you need to check the cake of the used coffee. It needs to be a solid dry paddy. Dont make the grind too fine though. Should be like coarse sand. There could also be another adjustment for the amount of coffee that gets ground up to be brewed. It will either be near the grind adjustment or it maybe a program adjustment. Good Luck. Daz