The other lock

The message "No Paper" will appear on the LCD display if the Brother machine does not detect paper in the paper tray(Tray#1 or Tray#2) or MP(Multi-purpose) Tray.

Resetting the Brother machine may resolve this issue. To reset the machine, unplug the power cord from the AC power outlet for approximately 10 seconds and then plug it back in.

Note

For MFC users :
The Brother machine can be powered OFF for up to 4 days without losing faxes in memory.

If the message "No Paper" continues to appear on the display follow the instructions listed below:

When printing from Tray#1 or Tray#2 :

Pull the paper tray completely out of the machine. Go to STEP2.

When printing from MP Tray :

Go to STEP4.

Note Tray #2 is the optional LT-5300 paper tray.The MP Tray is just above the main paper tray and can be accessed by opening the MP Tray door. To open, pull on either the left or right side of the front door by the circular cut out.

2. While pressing the blue paper-guide release lever, slide the paper guides to fit the paper size. If the back of the paper tray doesn't move, the tray lock button may be in the lock position; slide the lock button to the unlock position and pull out the back of the paper tray again. With the paper removed, you will see the LTR (letter) marking on the plastic plate on the bottom of the paper tray to indicate where the moveable rear guide (with protruding arrow) should be moved to for letter size paper. There is also a marking for legal size paper. Make sure the guides are set at the correct mark. Reload the paper in the paper tray. Make sure the moveable rear guide does NOT push tightly against the paper. It should be adjusted to the LTR (letter) or LGL (legal) position, depending on your paper size. If the moveable rear guide is pushed too tightly against the rear edge of the paper, the paper will get stuck in the tray and a loud plastic snapping noise may be heard when feeding paper.

3. Move the tray lock button to the lock position (slide the button towards the paper).

4. If there is no paper in the tray, reload the paper.

When printing from Tray#1 or Tray#2 :

The tray can hold up to 250 sheets of 20lb paper. Do not overfill the tray. There is a maximum paper mark located on the top of the right and left paper guide. It looks like a V cut out in the plastic.

Note

If you are using special paper and the machine has problems feeding it from the paper tray, try the paper again using the manual feed tray. Make sure you insert the paper far enough --about 1 inch- under the gray plastic bar in the MP Tray until it stops or it will not be fed and the machine will display the message "No Paper".


5. Verify the correct size and type paper is being used:
When printing from Tray#1 or Tray#2 :


If you are printing from a PC and using the paper tray, make sure that MP Tray is NOT selected in the application's print properties for Paper Source.

When printing from MP Tray :

If you are printing from a PC make sure that the MP Tray is selected in the application's print properties for Paper Source.

Note: Please be aware that the setting in the printer driver will take priority over the setting made on the control panel.

14. If you have set the Tray Use settings for a particular tray, the machine will feed paper only from that tray. If the selected tray is out of paper, a "No Paper" message will appear on the LCD. You need to reload paper in that tray.
To set the Tray Use setting, follow the steps below:

a. Press Menu.

b. Press the up or down arrow key to select General Setup.

c. Press OK.

d. Press the up or down arrow key to select Tray Use.

e. Press OK.

f. Press the up or down arrow key to select the mode you want to use.
You can select Copy, Print or Fax(MFC users only).

g. Press OK.

h. Press the up or down arrow key to select the tray.
You can select Tray#1 Only, Tray#2 Only or MP Tray Only.

i. Press OK.

15. For MFC users :

To test, print the Help List.

. Press Menu.

a. Press the up or down arrow key to select Print Reports, and press OK.

b. Press the up or down arrow key to select Help List, and press OK.

c.Press Start.

For DCP users :

To test, print the User Settings.

d. Press Menu.

e. Press the up or down arrow key to select General Setup, and press OK.

f. Press the up or down arrow key to select User Settings, and press OK.

g. Press Start.

Note

If the problem still continues after following the above instructions,

I recommend you clean the Separation Roller, Pickup Roller and Separation pad following the instructions of the FAQ: My Brother machine mis-feeds paper.

check the tray one paper empty senor blow out with air is the paper acturator broken that the device that would lay on the paper when its out of paper the sensor will drop far enough to tell the printer tray one is out of paper miss feed are the rollers are dirty and or need to be replaced

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

Hi,
Follow these steps to change a tray's paper size setting.

1) Hold down the [PAPER SIZE ENTER] key for more than 5 seconds to
set the selected paper size.
The currently selected paper feed location indicator will blink and the
corresponding paper size (which is currently set) indicator will light
steadily.
All other indicators will go out.
2) If the machine has two paper trays, use the [TRAY SELECT] key to
select the paper tray for which you wish to change the paper size
setting.
Each time the [TRAY SELECT] key is pressed, a paper tray will be
indicated with a blinking paper feed location indicator.
3) Use the [ORIGINAL SIZE ENTER] key to select the paper size.
The indicator of the selected paper size lights up.
4) Squeeze the lock lever of the front guide and slide the front guide to
match the width of the paper, and move the left guide to the
appropriate slot as marked on the tray.
5) Press the [START] key and then the [PAPER SIZE ENTER] key.

1 of 2 things. Either the paper type and size is not set right in the printer menu for tray 2. or the physical setting in the tray are not exactly on letter. The printer is looking for letter paper and does not see it in tray 2. If you load tray 1 with paper and press the green button my guess is it will use that paer and tray. First chack to make sure the setting in the tray are exactly on letter, it uses that and little fingers on the left side to tell the printer there is letter paper in the tray.

i have 2420 dn printer..printer reddy mode the power on...but not initlizing...13.20 paper jaming error coming but paper is not jam..hw to resolve

So it sounds like the machine is not feeding paper from the paper cassette. This is a common problem.
There are 2 possibilities. 1 easy and one a little tougher. The simple fix is cleaning the paper feed tires. Just pull out the paper cassette, then remove all the paper. You will see 2 felt type pads on the spring loaded metal plate. Spray these 2 pads with some glass cleaner. Dry the metal plate a little then lock the plate down and re-install the cassette without paper! Make sure the lower tray is selected for paper feeding and press the print button. The machine should try to feed a few times then shut down with a P in the display. Reset the P using the clear key then press print again. Repeat this procedure 5 or 6 times. Then remove the tray, dry the pads a bit then re-load the paper, re-install the tray and give it a try. If dirty feed rollers were the cause then this procedure will fix it. Let me know how this works out.
Thank You for using Fixya

Was the green paper the type kids use in school. When my kids were little we called it contruction paper. If this is the case, your printer is smart enough to know that this paper is thicker than normal. It's responding as it should. Next time you want to print on this type of paper - select this in your printer's software control panel.

Tektronix printer paper trays, I seem to recall that there's a plastic key that fits on the right side of the paper tray. It's a little plastic piece that just clips in on the right side of the paper tray. Sounds like it's missing

Check to make sure that "Plain Paper" is selected as the paper type for tray 2 in the printer's internal setup. If it's not set as the default then the printer may think you have labels or some other special media loaded that can't be printed in duplex.

1. Go to the printer.

2. Use the up and down arrow keys to hilight "Paper Tray Setup" on the main menu and push "OK".

3. Use the up and down arrow keys to hilight "Tray 2 Paper Type" and push "OK".

4. Hilight "Plain Paper" and push "OK".

5. Press the return button (the one with the little rounded arrow symbol) to return to the main menu.

That should solve it.

GOOD LUCK!!!!!!

Linda,

On printer check media/paper type tray 2 or 3 is plain and tray 2/3 is set for letter paper size too, via printer control panel. Also check under paper handling other options for tray 1, also on tray 2 and 3, I think there is a blue little round switch on left should be set as letter not custom.

Some paper types cannot be feed from anywhere else but tray1/bypass ie labels/laminate/card stock.

Check print driver on pc has tray 3 option installed and is not set as default to print to manual bypass/tray 1

light flashing cause printer wants paper type/size that it "thinks" it hasn't got in tray 2/3

If that dont cover it...post back

Soulvisitor :-)