20 Most Recent Xerox Phaser 8560DN Laser Printer Questions & Answers

Check to make sure that "Plain Paper" is selected as the paper type for tray 2 in the printer's internal setup. If it's not set as the default then the printer may think you have labels or some other special media loaded that can't be printed in duplex.

1. Go to the printer.

2. Use the up and down arrow keys to hilight "Paper Tray Setup" on the main menu and push "OK".

3. Use the up and down arrow keys to hilight "Tray 2 Paper Type" and push "OK".

4. Hilight "Plain Paper" and push "OK".

5. Press the return button (the one with the little rounded arrow symbol) to return to the main menu.

That should solve it.


Xerox Phaser ... • Answered on Sep 17, 2018

There is a bulletin from Xerox that helps to troubleshoot and identify the error. If you provide me your e-mail address I will send it to you. Please e-mail me at [email protected]

Xerox Phaser ... • Answered on Feb 03, 2018

Have you tried using the jet substitution instead of cleaning every time. We used to do that till we had 5 or 6 weak jets then run the cleaning and if they have all recovered turn off the jet substitution..

Xerox Phaser ... • Answered on Apr 14, 2017

Anonymous, Look very closely at the area of Jamming don't just rip out the paper without investigating where the edge of the paper has moved through the printer for your clues to solving the issue. Good luck.

Xerox Phaser ... • Answered on Jul 04, 2015

Don't use old labels as I think the glue tends to seep out from the edges and get trapped, either in the IBT belt or in the fuser. Don't use none recommended as the temperature can also cause a problem with labels getting stuck inside. Good Luck.

Xerox Phaser ... • Answered on Jun 02, 2015

Try removing, and then reseating the MAGENTA cartridge.

If you replace the MAGENTA toner-cartridge, does the problem go away?

Xerox Phaser ... • Answered on Mar 17, 2015

Hi there

That's a ink loader error, due to the 8200 ink stick; to fix it:

- Power down the printer.
- Hold the back button and the info button at the same time, without letting go, power up the printer.
- Keep holding down the buttons until the XEROX logo comes fully to the center of the screen, keep holding for 2 more seconds, then let go. I'll take about a minute or two for the Diagnostic screen to come up, the display will turn blank and black.
- When the Diagnostic screen comes up go to down to the Function or Exercise option, there will be an option that says "clear ISC faults" it'll ask you to press OK to confirm, after you do then you will exit Diagnostics and the printer will reboot.
It should be fine until it happens again. Until all the 8200 ink is gone you will probably be doing this a few more times. Also make sure the 8200 ink is not jammed inside the ink loader, if it is then you have to un-jam it some how.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks

Xerox Phaser ... • Answered on Feb 25, 2015

8,035.42: The Media Drive stalled while moving the cap/wipe Up. Usual cause of these codes is a broken drive assembly or a broken mounting base of the motor or the wiper is stacked.

Xerox Phaser ... • Answered on Dec 09, 2014

You are probably using "Media Sciences" ink sticks (Non-Xerox).

This means the printheads jets are clogged, and the printhead needs replacing.

Media Sciences released a defective lot of cyan ink sticks.

They are currently replacing printheads (at their cost) if you call them.

Xerox Phaser ... • Answered on Dec 05, 2014

Sadly, Xerox says that this means "Power off the printer and contact support". Phaser 8560 Support Drivers However, there is something about "opening the pivot plate", it's Greek to me, but google it and see if you can't reset the brain in the printer and get it back to life without an expensive service call.

Xerox Phaser ... • Answered on Aug 23, 2014

Power off the printer and wait about 10 minutes. Power back on and try to remove it when you hear a clicking sound during restart. If it is still stuck, there may be a broken cam or housing causing the tray to become stuck. If this is the case, a technician will need to be called for the repair.

Xerox Phaser ... • Answered on Jul 18, 2014


Xerox Phaser ... • Answered on Jun 30, 2014

Most likely the cyan ink is burnt. If the ink sticks are left unused (printing more black than color, this will happen. Print the test pages for PQ troubleshooting from the control panel and examine each print. Cyan will probably have very dark streaks down the page, magenta should look normal, and yellow also will have dark stripes. You need to replace this burnt ink, and the only way is to print. From within paint (or similar accessory in other OS) Create a full page of cyan, and print about 100 - 200 pages, or until the cyan starts to clear up. Yes it is a waste, but much cheaper than a print head, Do this for yellow as well.

Xerox Phaser ... • Answered on Jun 09, 2014

Purge the heads, up to 10 time to clear missing jets, replacement may be nessasary.

Xerox Phaser ... • Answered on May 26, 2014

www.support.xerox.com/support/colorqube-8570/support/engb.htm Launch phaserSmart on the support page on xerox.com

Xerox Phaser ... • Answered on Apr 26, 2014

This error code is usually an issue with the print spooler service of the Windows OS on your PC. I would advise running the Microsoft Fixit tool

Xerox Phaser ... • Answered on Apr 26, 2014

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