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I have a paper jam in my MFC -7420. I removed a sheet from the back but there is more stuck in the front.
The message says to open front cover and remove drum.
I have opened the front cover but cannot remove the drum. I held down the blue lever on the left side and tried to lift and remove the drum but it won't budge. I'm being careful not to use force.
I can see the paper but have no chance of removing it with removing the drum.
thank you
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first open the front cover remove the toner of the printer and remove the paper jam, and turn off the printer, unplug the power plug from wall outlet and at the back of the printer and after 2 minutes plug it back and turn on.
If you turn the printer off and back on again with a paper jam in it you will get this error message instead of a paper jam message. To clear the paper jam from the back of the printer read the instructions from here: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us&lang=en&prod=mfc7420_all&Cat=11
Hi Good day!!! Turn off your brother and check the back cover be sure to close it. after that turn back on your brother. Thanks for using FixYa Don't forget to vote thanks
Please follow the directions below to clear the paper jam error orincase there is one somewhere.
Turn off the Printer. Remove the drum and toner from the front cover. Remove the toner from the drum. Look inside machine incase of possible paper jam. Open back cover and paper tray incase of jam. Close all doors and put toner and drum back in machine. Turn on the printer, and see if the error message is gone.
First you need to clean up your printer with duster and after thatn, check the toner and drum to see any paper jam or anything wrong,
Normally after you clean up the machine, should working fine,
if still not working, please replace the rubber roll.
Actually, you need to double check the back cover and front cover, open them all to check all paper jam.
Besure to check the back cover, normally all paper jam is from the back.
be sure to close the front cover at the last cover to close.
Thank you, Avuja. I have removed the jammed paper
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