SanDisk Sansa Clip MP3 Player Logo
Posted on May 09, 2011
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Had my sansa clip for 2 years with no problems, but now when i plug it into my computer with usb cable it keeps turning off and on constantly so cannot add anymore music. Tried it with a different cable but the same thing happened. Even tried it on a different computer and it still does the same. Its an 8gb and has plenty of space left. What else can I do?

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  • Posted on May 09, 2011
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Joined: May 05, 2011
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The thing that blows about these sansa units is unless its under warranty theres nothing you can do. Ive taken these things apart numerous times to check data cables and since its all ribbon based there is no repairing loose cables in it unfortunately.

Thats why their so cheap, Id suggest going with a higher quality unit or upgrading to a media based cell phone next

=( sorry couldnt be more help

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My sansadisk clip works, but when I plug the USB cable into the computer it switches itself off. If I plug the USB cable into the sansa without attaching it to the computer its fine, its only when I plug...

I think your USB cable is faulty. Try to connect your player using another cable. If this can not solve the problem your device must have some hardware problem and to fix it you should carry it to service center.
Bye, gylacz
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The battery is not charging

You can try and reset the player. resetting a Clip player: 1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release instantly.
Some things to check for when your player does not act like its taking a charge.
USB Cable Make sure that the USB cable is properly plugged in and use the original cable that came with your player.
Computer in Hibernation mode Make sure the computer isn't entering hibernation or sleep mode while the device is connected. The computer must be ON in order to charge your player.
USB Port 2.0 Make sure the player is connected to a USB 2.0 port (1.1 occasionally causes charging problems).
USB Port location Try plugging into different USB ports (i.e. USB port in the back of the computer); occasionally the front USB ports have limited power to charge up the device.
Battery Make sure the battery is fully charged. It takes approximately 3 hours to fully charge the battery.
Latest firmware Depending on what Sansa player you have, make sure it's up to date with the latest firmware.
AC charger (optional) AC chargers (sold separately) have a 500-1000 milliamp max output, which provides much better charging ability than a USB port.
I have some tips posted here on MP3 players and their problems. Connection problems MP3 player not found by computer
SanDisk Mp3 Player Frozen
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Mp3 player malfunction

1. Try updating the drivers-
- Right click "My Computer", choose properties
- Click the hardware tab and choose Device Manager
- See if you find the name of the device there - if yes, Right click on it and choose "Update Driver"

2. Try changing the mode to MTP

3. If nothing works, unplug the USB cable, Lock the device, Push the round button in the middile of the Sansa player, continue holding it and plug in the USB cable.
4. One more option you could try -
  • turn off your mp3
  • press the hold(lock)button down to activate it.
  • press the center button and keep it pressed ..
  • connect the USB cable supplied with the device always pressing the center button,
  • connect the other end of the cable to a USB jack on your PC.
  • From there it should work properly.
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Sansa clip sandisk 2gb won't charge. Thought it was low and after plugging it in to computer overnight it wasn't fully charged but worked the next morning but suddenly died. Now it won't charge. Sansa...

I had the same problem this morning, albeit with my 8G Clip. Nothing worked -- the thing seemed dead as roadkill -- until I found a link about "forcing MSC mode." Basically, it told me to hold down the center button while plugging my Clip into my computer using my USB cable. Suddenly, boom! It's awake and alive and happy again. I'm unsure how that works, but that did it for me.
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My sanDisk Sansa Clip MP3 Player will not charge anymore. At least not on the computer I'm on. I have had it hooked up to charge for 2 days now and nothing. Why is this and how can I charge it?

This is direct from the sansa FAQs at http://www.sansa.com/support/sansa_clip/faqs 02. Why won’t my Sansa Clip charge when I connect it to my computer? USB Cable
Make sure that the USB cable is properly plugged in and use the original cable.

Computer in Hibernation mode
Make sure that the computer isn’t entering hibernate or sleep mode while the device is connected. The computer must be on in order to charge your player.

USB Port 2.0
Make sure your player is connected USB 2.0 port (1.1 occasionally causes charging problems).

USB Port location
Try plugging in different USB port (i.e. USB port in the back of the computer); sometimes the front USB ports have problem charging up the device.

Battery
Make sure the battery is fully charged. It takes approximately 3 hours to fully charge the battery.

Latest firmware
Make sure to update firmware by downloading and installing the Sansa Firmware Updater.

I hope this helps, and don't forget to rate the answer.
0helpful
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Help with Sansa clip?

Make sure the hold/lock switch is not engaged first.

If it is not, you can suspect either hardware failure or a bad USB cable. Either way, call Sandisk and determine if you are still in-warranty. They can order replacement USB cables if they are still available.

-Tha Mp3 Doctor
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Sansa Clip does not show up on computer

I had the same problem all you've got to do is first turn on the sansa clip.Then go to settings. After that scroll down to USB mode (second from bottom) then it woul probably say auto detect. Scroll down to MSC then hit enter. If that doesn't work try MTP mode.
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Hellllp

when you plug it in to the usb cord charger, and then plug it out, it turns because it maybe does not have enough energy to keep it running to your standard. so, when plugging it into the computer, if charging, leave it plugged in, and too find out the amount of energy left in it, go to start, then my computer, left click on where it says sansa clip 2GB, and click propoerties, and it will state the amount of percent charged, then thats tell s you to keep it in longer
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Can turn on

The Sansa can sometimes break overnight if you sleep on it. This happened to me. I don't think this is really a solution, but if you bought it at BEST BUY, they have a 2-year guarantee for a new one.

Sorry,
Big Tony
134helpful
13answers

Brand new Sansa Clip not recognized in My Computer

IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK
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