Dell A920 InkJet Printer Logo
Posted on May 04, 2011

My printer will not print. It scans fine to a file. I have checked the cables numerous times, pulling them out and reconnecting them. Have rebooted the computer and still nothing. There seems to be a communication problem. I've uninstalled the program and reinstalled it again and still nothing. I've also did the system restore. This printer came with the computer as a package. One thing I have noticed is that the on button on the printer when I turn it on it flashes. Normally it stays on with no flashing. If anyone can help me it would be much appreciated. Thanks.

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  • Posted on May 04, 2011
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Have you tried going to Dell and downloading the drivers for it? I had an A920 until a couple of weeks ago so know that every once in awhile, for no reason, it quits working. Mine would print but not scan! I went to Dell, downloaded updated drivers and this seemed to fix the problem. I had to do the scanning through the program, not by pushing the buttons, tho.

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I have changed out my black ink cartridge and now it says Attention: Print head loose, missing or not installed correctly.

Had exactly the same issue - working fine until ink cartridge changed (kodak for kodak - not a copy). Then can only get 'print head error message'.
Multiple attempts to remove and re-install, power on/off etc. but can't shift the error message. New print head more expensive than a new printer!
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Installed new printhead on Lexmark s305 and now my adobe photoshop elements 10 program can not scan but prints fine.

A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

You may also try to update your printer driver by visiting the Lexmark website at http://bit.ly/guXLhl. Select your operating system, download and execute the file.

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Make sure the Lexmark OCR scan software (used to scan documents, convert into PDF file or create multiple pages into 1 file). The software is available on the installation disc that came with the printer.

A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer. Reboot your pc. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Then try to print again once the computer fully recognizes the USB connection.


If that doesn't help, try the steps below:

1. Disconnect the printer from your computer.

2. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.

2. On your computer, go to Control Panel > Printers and Faxes.

3. Delete the Lexmark print object.

4. Reboot your pc.

5. When your pc turns on, reconnect the printer.

6. Wait until your pc fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, then try to scan a document again to verify that the problem is fixed.



Should you still need assistance, please leave a comment to my response and I'll get back to you. Should this resolve your problem, your rating will be greatly appreciated. Thanks.

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My lexmark x1240 all-in-one will not print. It saves XPS files and when I go to open them it will not open them. I have already installed the XPS reader. Also, when I try to scan, a box pops up saying...

A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer. Reboot your pc. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Then try to print again once the computer fully recognizes the USB connection.


If that doesn't help, try the steps below:

1. Disconnect the printer from your computer.

2. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.

2. On your computer, go to Control Panel > Printers and Faxes.

3. Delete the Lexmark print object.

4. Reboot your pc.

5. When your pc turns on, reconnect the printer.

6. Wait until your pc fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, then try to print a document again to verify that the problem is fixed.


You may also try to update your printer driver by visiting the Lexmark website at http://bit.ly/lgJCxt. Select your operating system, download and execute the file.



Try to scan again to verify that the problem is fixed.



If the problem continues, please contact Lexmark Technical Support for additional assistance.

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A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. If your printer is connected via the USB cable, disconnect your printer from your computer. Reboot your computer. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Try to scan again.
If that doesn't help, try to reinstall the printer software on your computer. This will help repair any corrupted files necessary for scanning or printing.
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1. Reconnect the PC and printer, replace any faulty

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2. If printing is OK check that the Scan driver is also
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It seems that scanner glass is not glowing or may be bulb are not moving properly.
you can try these thigs:
1)Turn ON the printer unplug the powe cable from the back of the unit; wait for 30secs; replug the power cable.
2) Try this to check teh funtionality of hardware Load letter or A4, unused plain white paper into the input tray.
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It will work fine(if your printer scanner glass is fine)

You can also try scanning from computer(if installed)
the location of file would be=
c:\program files\hp\digital imaging\bin
here locate for file "hpqscnvw" hit it and try to scan
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If HP etc... Try going to their site and do a live check.
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