Hi Tracy,
If faded prints happen
even after replacing the toner cartridge or if your current cartridge has
enough toner, it is most likely be
due to dust at the laser reflecting mirrors inside the printer.
I have worked/ serviced similar Laserjet Color Printer with same issue.
Actually,
faded prints are due the the dust/
toner dust accumulated on the optics (mirrors and lenses) inside the
printer, which refect the laser beams to form prints. Hence the image is
not produced properly. This needs professional hands for servicing and cleaning of the optics inside the printer.
Rest
assure that the printer requires ONLY CLEANING OF THE MIRRORS, which
are inside the printer. So, it is advised that you get the printer
serviced by any printer repair/ service professional.
(Please note that the mirrors, lenses and scanner assembly inside such
printers is extremely complex and can get damaged very easily
especially the mirrors).
Hope it would help. If you need any clarification, let me know
Good Luck!
CreativeTECH
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