20 Most Recent Dell 3100cn Laser Printer Questions & Answers

I had same thing in the same Dell 1320c but in looking closer at the rollers there was a bit very small bit paper, so you still may have the same, it only just that little bit to stop it working , take out the front parts with the twisted plastic locks off and have a good look again, use a dry paint brush to clean in and under all the rollers, it worked for me, good luck.

Dell 3100cn... | Answered on Jan 08, 2019

Before installing a new toner, put a disposable towel over the ink toner exit, and shake your toner lightly back and forth and up and down. Make sure your toner cartridge is in the open position before replacing it in your printer.

If you are using a refillable ink cartridge, make sure you are resetting the cartridge using the method described by the refillable manufacturer.

If this does not answer your question please request more information before voting on my answer. I will try to find more information about your toner cartridge that will help you futher.

Dell 3100cn... | Answered on Sep 27, 2018

You sent a paper size different of the requested by the printer. Just load the requested size or delete the spool.
Some PDF downloaded from internet has A4 or 8,5x11", maybe is requesting one of this sizes.

If you can not delete this message, delete the spool using the printer manual in the control panel of the printer.

Dell 3100cn... | Answered on Aug 25, 2018

Dell 3100cn Color Laser Printer Error 024-965 - Load Tray 1

The "Paper Tray Inserted" sensor buttons are not being depressed by the Paper Tray so the Printer thinks no Tray is inserted even if the Tray is properly inserted.

If you pull out the paper tray and look at the Paper Tray opening, you will see three white vertical sensor buttons along the left-hand side at the mouth of the aperture where the paper tray slides in. These three white vertically aligned push button sensors tell the printer that the Paper Tray is inserted when the paper Tray is
properly pushed all the way in and aligned. It also signals to the printer by noting which button is depressed whether the tray is a Letter Size or Legal Size tray that has been inserted. These buttons which are fully visible as soon as the tray is slid out can move out of place and even fall into the wall of the Tray slot preventing the buttons from sensing the tray.

Click it back into place. There should be no play and the buttons themselves should be the only thing that move and then only in an in and out manner. They should move out toward you when the Tray is removed and be pushed in when the tray in slid into the paper tray feedering slot. A pair of needle-nose pliers may be necessary to draw the button module out of the tray slot wall if it has fallen in. Once it is STIFFLY repositioned and the Paper Tray reinserted, reset the printer by opening and quickly reshutting the printer cartridge compartment. This action will recalibrate the printer, shut off the amber error light and resume the current printing job if one was in progress.

Good luck!

Dell 3100cn... | Answered on Aug 25, 2018

This is a little bit of a tricky one, First, remove any LAN/USB cable and cancel any print jobs. You will have to remove the top cover to easily rotate the "rubber" belt until you see the silver square appear near the foam "window"...actually more like a cutout.


Remove the drum cartridge from the top of the printer. Now, stand it up with the blue roller up and facing you. Then turn the blue roller on the very edges, so your fingers did not touch until a silver box shows up in the window (where the foam was) on the bottom right. Put it back together, and that should do it!! Good Luck :)

Hope This Helps

Dell 3100cn... | Answered on Jul 11, 2018

The problem correspondent to this error code is: "Error relating to PCL emulation problems occurs."
The solution is: · Press the "Return" buttonto clear the message, cancel the current print job, and conduct the next print job, if any. Press Cancel to cancel the print job.

Dell 3100cn... | Answered on May 30, 2018

you need to let the unit get tempered to you home environment before using the device being left in damp or warm areas can overwhelm the device if plugged straight in, leave it in your home for upto 3 hrs before using it you may need to reset it if the service code comes back up, hold the power button down on power plug inserted, for 10 seconds. but only do this when the printer is at your home humidity.

Dell 3100cn... | Answered on Jul 05, 2017

Dell has a tech bulletin about this, but the short answer is "that's how it's designed to work"

Mine does the same thing, and it drives me up the wall some days, but that's just how this model operates when you're printing large jobs.

Dell 3100cn... | Answered on Dec 03, 2016

I tried this solution but wasn't quite sure how it's possible.
"Pull out the drum. Open the front door. Then close back this door then at the same time, move
the carousel around back or forth. The carousel now is able to be free to rotate. During rotating
you try to pull out the catridge. If it is locked, then adjust it to the position to be free."

Instead i pulled out the drum unit and pushed down with a bit of force on the toner carousel. I heard the gears grind which didn't sound real pleasant but the error went away. Instead I received an error message this time to remove and reseat the Cyan toner. Tried this multiple times w/o luck so i replaced the Cyan toner and it freed it up. Now I'm getting a paper jam message but there is no jam. Stuck again but making progress...

Dell 3100cn... | Answered on Jun 10, 2016

look inside of printer.see if something is pulled or unpluged. see if there is ink and paper inside.

Dell 3100cn... | Answered on May 19, 2016

YES! It Worked. Man I love it when things like this work out! Thanks Gnolgnol!

Let me just elaborate however:

The "belt" is the 8 1/2" wide black rubber piece wrapped around the drums located at the back top section just near the 4 black arrows and "no hands" warning picture. I was too lazy to unscrew it to fix it so I simply used much force with the palm of my hand and rolled and pushed up and over in the direction it needed to be adjusted several times. The belt will overlap on both sides about 1/8" on both sides so make sure you go past the drum a bit to even it out on both sides.

Dell 3100cn... | Answered on Sep 18, 2015

One reason this error message is displayed on Dell laser printers ... attempting to duplex print using the Single Sheet Feeder (SSF). Try printing document single sided if using the SSF.

Dell 3100cn... | Answered on Jan 04, 2015

Usually this is occurs when the drum needs to be changed.

Dell 3100cn... | Answered on Aug 26, 2014

Error code: 016-370
This is yet another error message asking you to restart the printer. You need to switch off the printer and then connect it via the USB cable. Press the hold and cancel buttons simultaneously. Then power on the printer again. On your LCD display you should typically see a message saying 'ready for download mode'. You will then need to initialize the firmware update process. LCD will change to the writing mode. 10 minutes later you will be prompted to start the printer again.

The firmware is available here:

Dell 3100cn... | Answered on Jul 31, 2014

A printer is not a storage device, so you can't store mails there. You could try to print the mails, but for that you need any connection, running over WiFi or USB.
Both connections have to be setup first. and can cost some extra parts.

Dell 3100cn... | Answered on Jul 23, 2014

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