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Posted on Jul 06, 2008
Answered by a Fixya Expert

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Can hook through modem but not router

I get connection when hooked to the modem only, but when I hook to the router I get no connection, please help!

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  • 2 more comments 
  • appleapps Jul 06, 2008

    My modem is plugged into the correct port on the router.

  • appleapps Jul 06, 2008

    Have done that at least a dozen times. I have reset router, modem and even restarted the computer, none of the above have worked.

  • appleapps Jul 06, 2008

    The power light, the wlan light, the internet light and the #1 to show my computer is plugged in there. I know it should be working, I have done all I am supposed to do, but for some reason it doesn't like me and still won't work. :(

  • appleapps Jul 07, 2008

    Found the problem. The modem had a battery back-up that wasn't allowing it to reset and hence causing my problem. When I removed the battery and did the full reset all was working well, thanks for your suggestions. Hope this will help someone else possibly. Would have been nice if the cable company would have told me it had a battery back-up, but not once did they say anything about it!

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1 Answer

Tim Babcock

Tim Babcock

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  • Master 2,794 Answers
  • Posted on Jul 06, 2008
Tim Babcock
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Is the modem plugged into the special port on the router?

  • 2 more comments 
  • Tim Babcock
    Tim Babcock Jul 06, 2008

    Reset your modem and see if it will pick it up then.

  • Tim Babcock
    Tim Babcock Jul 06, 2008

    What lights are on your router when you plug the modem in?

  • Tim Babcock
    Tim Babcock Jul 07, 2008

    Is the modem store bought or is it something your provider gave you to rent?

  • Tim Babcock
    Tim Babcock Jul 07, 2008

    I didn't know they had a battery backup in those things.



    Thanks for the info.

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I need help hooking up the router , i need the diagram showing how to hook it up to modem and vontage modem please help me
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In order for me to give you the How To's we would need some more information such as:

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