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Posted on Nov 07, 2010
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PRINTER WON'T PRINT DOCUMENT ONLY SERIES OF QUESTION MARKS.

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  • Expert 240 Answers
  • Posted on Nov 07, 2010
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Joined: Mar 24, 2010
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Hello,

Your printer is printing "garbage print". To make sure there is nothing wrong with the printer, try printing an internal report. If the report is good then there is a problem with the printer driver, interface cable (USB, parallel, ethernet) or port.

Start by uninstalling the printer driver and then reinstalling it.
If the unit still wont print properly, try using another cable or try installing on another computer.
If the same thing happens on another computer with a new cable then the printer is at fault and needs to be reset. You should be able to find the reset procedure in your user's guide.

Thanks,

Pat

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Try to re-seat the cartridges in the printer. Open the printer cover > remove the cartridges > close the printer cover > re-brick you printer by pulling out the power supply - black box behind the printer where the power cord is plugged in, and re-plug after 10 seconds. When the printer turns on, reinsert the cartridges and close the cover. Try to print a document again to verify that the problem is fixed.


If that doesn't help, the problem could be due to a clogged print cartridge nozzle. Please follow the steps below to fix print quality issues with your model:

  1. On your computer, go to Start menu.
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  4. Select Lexmark Solution Center.

From the Maintenance tab, select Clean to fix horizontal streaks. Your printer will then print a page forcing ink through to clean the print cartridge nozzles.

After printing the test page, try to print a document again to verify that the problem is fixed.

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2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)


Try to print a document again to verify that the problem is fixed.

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http://support.lexmark.com/perl/support/support.cgi
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