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PRINTER WON'T PRINT DOCUMENT ONLY SERIES OF QUESTION MARKS.

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Hello,

Your printer is printing "garbage print". To make sure there is nothing wrong with the printer, try printing an internal report. If the report is good then there is a problem with the printer driver, interface cable (USB, parallel, ethernet) or port.

Start by uninstalling the printer driver and then reinstalling it.
If the unit still wont print properly, try using another cable or try installing on another computer.
If the same thing happens on another computer with a new cable then the printer is at fault and needs to be reset. You should be able to find the reset procedure in your user's guide.

Thanks,

Pat

Posted on Nov 07, 2010

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