Hello,
Your printer is printing "garbage print". To make sure there is nothing wrong with the printer, try printing an internal report. If the report is good then there is a problem with the printer driver, interface cable (USB, parallel, ethernet) or port.
Start by uninstalling the printer driver and then reinstalling it.
If the unit still wont print properly, try using another cable or try installing on another computer.
If the same thing happens on another computer with a new cable then the printer is at fault and needs to be reset. You should be able to find the reset procedure in your user's guide.
Thanks,
Pat
Try to re-seat the cartridges in the printer. Open the printer
cover > remove the cartridges > close the printer cover > re-brick you
printer by pulling out the power supply - black box behind the printer where
the power cord is plugged in, and re-plug after 10 seconds. When the printer
turns on, reinsert the cartridges and close the cover. Try to print a document
again to verify that the problem is fixed.
If that doesn't help, the problem could be due to a clogged print
cartridge nozzle. Please follow the steps below to fix print quality issues
with your model:
From the Maintenance tab, select Clean to fix horizontal streaks.
Your printer will then print a page forcing ink through to clean the print
cartridge nozzles.
After printing the test page, try to print a document again to verify that the problem is fixed.
1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the
print spooler service)
2. Browse to your windows\system32\spool\PRINTERS\
folder. You should see files there ending in .SPL and .SHD created around the
time you tried to print - delete these files.
3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the
print spooler service)
Try to print a document again to verify that the problem is fixed.
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