HP PSC 1510 All-In-One InkJet Printer Logo
Posted on Jan 28, 2012
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I have a document stuck in the print queue, which won't cancel or restart, help!

I have tried to cancel all documents, and just the document itself, but it doesn't work. The printer won't print anything because this document is at the front of the queue.

1 Answer

Mike Carew

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  • Master 969 Answers
  • Posted on Jan 28, 2012
Mike Carew
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Joined: Apr 30, 2009
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Turn off printer for 2 minutes @ least, turn back on, or delete printer and re-install printer. Go to HPsupport website enter your printer model info update drivers.

5 Related Answers

Anonymous

  • 9 Answers
  • Posted on Jun 09, 2010

SOURCE: Seem to have a document

U have to clean the Print Spooler. What is Ur operating system? For example. in Windows 7 U have to: 1. Start > Control Panel > Administrative Tools > Computer Manager. 2. Select Services and Applications > Services. 3. In column Services seek for Printer Spooler and select it with the mouse. 4. Click right mouse button and select Restart. It should solve the problem.

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Anonymous

  • 477 Answers
  • Posted on Feb 23, 2009

SOURCE: Can't cancel print file

hello, unplug your printer and restart your computer. turn your printer of and reconnect it to the computer when the computer have restarted. then turn on your printer and I think your queue should be empty.

Anonymous

  • 1 Answer
  • Posted on Nov 11, 2007

SOURCE: HP 2600n can't cancel the last document

Just stop and restart the printer pool service through administrative tools -> services.

Anonymous

  • 1605 Answers
  • Posted on Jan 29, 2009

SOURCE: Docs in queue won't cancel so I can print another document

turn of the printer and unlug the data cable.
go to start>>printer and faxes, open the printer queue and deleted the job.
plug in the data cable and turn on the printer

Anonymous

  • 67 Answers
  • Posted on Mar 30, 2009

SOURCE: document stays in queue

You may want to update your driver.

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Related Questions:

0helpful
1answer

HO C4200 DOCUMENT STUCK IN QUE CAN'T DELETE

First You Need to Open the Print Queue, follow the below steps on how to open a Print queue
  • Windows 98 - click Start, Settings, Printers
  • Windows XP - click Start, Printers and Faxes
    or click Start, Control Panel, Printers and Faxes
  • Windows Vista - Start, Control Panel, Hardware and Sound, Printers
Double click on the appropriate printer to open up the Print queue,Check whether you have any pending or the queued jobs, try to cancel the jobs by following the below steps.

To cancel one or more print jobs, follow these steps.
1. Click Start, and then click Run.
2. In the Open box, type control printers, and then click OK.
3. Right-click the icon for your printer, and then click Open.
• To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
• To cancel all print jobs, click Cancel All Documents on the Printer menu.

If you are using an HP printer and a windows vista operating system then you are lucky to automaticlly fix the issue with the HP Print Diagnostic UtilityClick Here For How to cancel printing or to delete a print job that is stuck in the print queue in Windows XP.

Alternatively You can check the below steps.

Delete Pending Jobs

How To Restart Spooler restart In Windows Vista

Click the Start button.
Click Control Panel.
Click System and Maintenance.

NOTE: This step is not required when using Classic view in Windows Vista.

Click Administrative Tools.
Double-click Services.
On the User Account Control window, click Continue.
Click Print Spooler.
Click Stop to stop the Print Spooler.
Click Start to restart the Print Spooler. Then click Restart
Click OK

Hope this helps!

Thanks!! - See more at: http://hpanswers.blogspot.com/2008/10/cancel-and-delete-stuck-print-jobs-in.html#sthash.QD3KNI9q.dpuf
0helpful
1answer

Print job stuck in queue

You don't say what operating system you are using, but I'll assume it's Windows 10.
Go to Windows Settings, select "Printers and Scanners". Click on your printer, then click on "Manage". Next click on "Open Print Queue". You should now see all of the unprinted documents. Select a document, then under the "Document" tab, click on "restart".
0helpful
1answer

HP Photosmart Plus 209a-m doc in queue won't delete

using windows explorer, go into windows/system/spool/printers and erase contents in last item
0helpful
1answer

Pimxa mx340 document won't stop spooling

try removing the power cord to the printer buy turning off the power point to try and clear the printer's memory .
0helpful
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MY LEXMARKX5650 THERE IS A DOCUMENT STUCK IN MY QUEUE. IT SAYS DELETING BUT IT DOESNT DELETE I CANT PRINT MY OTHER DOCUMENTS I REALLY DONT WANT TO HAVE TO RESTART THE PC IHAVE A FILLED IN DOCUMENT THAT...

Disconnect the printer from the computer. Open the print queue, and be sure that the title bar says "printer offline". If it doesn't, select "use printer offline" from the file menu. Then try to delete the file multiple times if necessary to clear the queue. You may have to reboot the computer, but try this first. Also, you can try pressing cancel on the printer itself. If none of this works, disconnect the printer from power for 10 minutes, and try again. Good luck!!
0helpful
1answer

How do you clear que on a c6300 photosmart

Hi,

Windows XP Operating System
-----------------------------------------------
Restart the Print Spooler device
  1. Open Administrative Tools.
  2. On the Windows taskbar, click Start , and then click Control Panel .
  3. Click Performance and Maintenance . NOTE: This step is not necessary in XP Classic View.
  4. Click Administrative Tools .
  5. Double-click Services .
  6. Click Print Spooler .
  7. Click Stop to stop the Print Spooler.
  8. Click Start to restart the Print Spooler.
  9. Click OK .
  10. Restart the computer.
  11. Try the print job again.
Manually clear the print queue
  1. Return to the Printers and Faxes folder that you opened in the previous steps.
  2. Right-click the name of the product, and then click Open .
  3. Click Printer , and then click Cancel All Documents .
  4. Click Yes to confirm the action.
  5. If documents remain in the print queue, restart the computer.
  6. Try printing again.
Windows Vista Operating System
---------------------------------------------------

Manually clear the print queue
  1. Return to the Printers folder that you opened earlier in this document.
  2. Right-click the name of the product, and then click Open .
  3. Click Printer , and then click Cancel All Documents .
  4. Click Yes to confirm the action.
  5. If documents remain in the print queue, restart the computer.
  6. Try printing again.
If the issue continues, proceed to the next step. Restart the Print Spooler device
  1. On the Windows taskbar, click the Windows icon (c01319360.gif ), click Control Panel , and then click Administrative Tools .
  2. Double-click Services .
  3. On the User Account Control window, click Continue .
  4. Click Print Spooler .
  5. Click Stop to stop the Print Spooler.
  6. Click Start to restart the Print Spooler.
  7. Click OK .
  8. Restart the computer.
  9. Try the print job again.
1helpful
1answer

Printer stopped working

Turn printer on and off if that doesnt work then ust restart, sometimes things get stuck in the queue.
2helpful
2answers

Can't cancel documents in the queue

Hi grt2b1915
go to printer not document selct cancel all while the printer power off.
thanks

Hamedo
0helpful
1answer

I want to print new page of printing printer keeps churning out prvious printing instrctions i am 78yrs old still learning

Hi,

What you need to do is clear out the printing "QUEUE".

.
Clearing the Print Queue in Windows
The printer is one of the slowest devices in a computer system. If you had to wait for it to print your document before you could resume writing, you would quickly go back to using a typewriter. To eliminate the delay, Windows reserves a portion of memory for something called a “print queue” (or spooler). The queue works on a first-in first-out basis. You can continue to use the computer and send jobs to the spooler as it feeds a steady stream of data to the printer.
Print queues are nice, except when something happens in the printer to cause it to stop functioning. Sometimes it is just a paper jam and sometimes it is a bit more serious. If you need to cancel the jobs in the print queue, you can simply double-click the printer icon (in the system tray down by the clock) and open the print queue. Depending upon the length of your document and how many documents are waiting to print, the printer icon may appear briefly or for a sustained period. (Note: This would be a good time to remove the paper from the printer before continuing.) If the icon is not there, you can manually open the queue.
Open the Print Queue
  • Windows 98 - click Start, Settings, Printers
  • Windows XP - click Start, Printers and Faxes
    or click Start, Control Panel, Printers and Faxes
  • Windows Vista - Start, Control Panel, Hardware and Sound, Printers
Double-click to open the appropriate printer's queue. The Print dialog box will open. Here you will see a list of all of the jobs waiting to print, along with the status of each job. The first print job is at the top of the list.
To cancel a document in the list, right-click it and select Cancel Printing. Most often, it is better to cancel all of the jobs and then resend the documents to the printer.
Cancel All Documents
  • Windows 98 - click Printer on the menu, select “Purge Print Documents”
  • Windows XP - click Printer on the menu, select “Cancel All Documents”
  • Windows Vista - click Printer on the menu, select “Cancel All Documents”
Please note that you must have Administrative rights in Windows XP and Vista to cancel print jobs. If you are the only user, you automatically have administrative rights. If you are on a multi-user computer, you must be an administrator. If are on a network and get a message saying that you do not have Administrative rights, find someone who does.
Under normal circumstances, printing documents are cancelled and will disappear from the queue. If one or more do not disappear, shutdown the computer and restart. When shutting down, you may get a message warning you that your print jobs will be lost if you continue. Tell Windows to shutdown anyway. When you restart, Windows may tell you that you have print jobs waiting. Tell Windows to delete them.
Before you resume work, open the Print Queue from the Start menu. You should find the queue empty. If you are using Windows XP or Windows Vista and the queue is not empty, you will be unable to print. Before trashing your computer, you can try to clear the queue using a secret Windows command.
Click Start, Run, and type “Net Stop Spooler” (without the quotes). Then press Enter. Shutdown the computer and restart. The print jobs should be removed. If they are not, shut down the computer again, take a deep breath, and then go for a long walk. The queue should be clear when you return. Note that you must restart the computer for your printers to resume normal operation.

This should solve your problem, Let me know how it works for you..

~~Jastababe~~
0helpful
1answer

Lexmark 1190 problem

This has happened to me before and i just unplugged the printer and restarted the computer
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