Not sure if you are speaking of a vacuum or steam cleaner or ?
If it is a vacuum, sounds like the beater brush is freezing up.
Follow the directions to replace the drive belt.
When you get the beater brush off the unit, clean it as best you can.
Add a bit of WD40 between the ends of the beater brush and the hard rubber pieces that hold it in place.
Before reassembling, turn the brush while holding the pieces one at a time to be sure the beater brush turns freely.
When you reassemble, be sure the belt is properly installed.
If you find this solution to be helpful, I would appreciate an appropriate Thumbs Up rating from you.
Be well,
Paul
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