20 Most Recent Dyson DC39 Animal Canister Vacuum Questions & Answers

I agree. My store stopped selling Dyson 8 years ago. Before you toss it out, take it to your local vac shop for diagnosis. They can repair it or take it on trade for a quality vacuum cleaner.

Dyson DC39... | Answered on Aug 08, 2017

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10


I hope this was helpful.

Ava B.
Think Crucial Customer Care

Dyson DC39... | Answered on Feb 19, 2017

this video will help you

Dyson DC39... | Answered on Mar 15, 2016

There should be a red insert on the right-hand side on the cylindrical bulge behind the brush cylinder. Check that this is moving when you push the button. The red insert should stay pushed in for the brush to rotate. The insert moves in an out as well as rotates in order to lock in the 'in' position. Mine is a little sticky on the rotation and I need to shake the brush head a little in order to get it to rotate and lock.

Dyson DC39... | Answered on Mar 03, 2016

Hi Glen, it's Jack at Dyson.

Depending on which DC39 variant you own, you may have the facility to shut off the rotating brush bar using the trigger control on the hand grip. The brush should be shut off when cleaning hard flooring, delicate rugs or long pile carpet. Press and hold the button for a few moments to shut off the brush bar:


If you've tried this and cannot shut off the brush bar, please contact the Dyson Customer Helpline directly. Our experts will need to take some further details about your particular machine, and will also be able to talk you through some simple troubleshooting checks to resolve any issues.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC39... | Answered on Jul 29, 2015

It sounds like the axle connections have gotten dirty or bound with animal hair or other material. Cleaning the axles can resolve this issue. Contact Dyson for assistance here:

Ensure you have the correct model number and purchase date when talking with the representative.

Dyson DC39... | Answered on May 20, 2015

hi russ, it's jack at dyson.

i'm sorry to hear you're having difficulty with your dc39's triggerhead floor tool. i appreciate you've already checked for a blockage, but you may want to follow the steps shown in our online support guide just to make sure there's nothing you've missed: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/dc39-check-extension-tube

if you find there's no improvement after running through these checks we're happy to help further - and if a replacement is needed, we can confirm if this is covered under your dyson warranty. you can reach our experts directly by calling on 0800 298 0298 (uk), 1-866-693-9766 (us), 1-877-397-6622 (ca) or 1800 239 766 (au).

Dyson DC39... | Answered on May 19, 2015

Hi there, it's Jack at Dyson.

DC39's Trigger head floor tool is powered by a turbine, driven by your vacuum's suction. Following these simple checks should help you resolve any issues which could be preventing the brush bar from rotating as normal: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

If you'd like further help from our experts after giving this a try, please get in touch with us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

Dyson DC39... | Answered on Feb 25, 2015

The beater bar may be clogged with pet hair and other debris. You may have to do some disassembly to get everything working again.

Dyson DC39... | Answered on Dec 18, 2014

I have the same problem with my DC39 Animal's brush bar. Im on my 3rd one in 9 months of ownership. The DC39 brush bar is driven pneumatically (there is no electric motor in the brush head) and switched on and off via a suction activated pneumatic ratchet within the brush head. The moving components are actuated by bellows. Ive found that the glue holding the bellows fails stopping the ratchet working intermittently at first and then completely as the bellows comes away completely. At first you can help the ratchet by tapping the brush head - the red ratchet ring can be seen to click round. This, in my opinion, is an inherent weakness of the DC39 design and cannot be easily repaired. The only solution is a new brush head. Luckily Ive got a 5 year warranty and at the current rate I will have got through about 20 brush heads !

Dyson DC39... | Answered on Oct 12, 2014

Hi there, it's Jack at Dyson.

You can download a .pdf copy of the DC39 User guide by visiting our website www.dyson.com clicking 'Support' then selecting your DC39 from the list.

I hope this helps, but if you'd like any additional help or advice with your machine you're welcome to get back to us.

Dyson DC39... | Answered on Sep 24, 2014

Hi there, it's Jack at Dyson.

I'm not sure from your question exactly which release button you mean. If you're trying to empty the clear bin after use, you just need to press the round silver button in front of the red on/off switch. This will release the upper duct so you can remove clear bin and cyclone. You can then press the red bin base release button to empty the bin:


I hope this helps - if you've followed these steps and are concerned that either of the release buttons aren't working, please get in touch directly so we can help further. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC39... | Answered on Sep 11, 2014

The belt that drives the brush is broken. Take off the bottom guard and you will see where the belt goes.

Dyson DC39... | Answered on Aug 05, 2014

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