Lens Error When I turn camera on, green light flashes and a message comes on screen: Lens error, restart camera. The lens is permanently out. Have not dropped camera, don't know what's happened and am not very technical so don't even know how to restart camera! Can't find anything in the Basic User Guide to help me.

Either the motor has failed on the lens or the lens is blocked from moving, either because of a broken part or debris lodged in the mechanism somewhere. If removing the battery from the camera for 30-60 minutes to allow it to reset doesn't cure the issue and you can't see any debris or damage to the lens area you'll most likely need to send it in for repairs.

Greetings,

power related issue.

check your batteries - charge or new

Technical Support, Instructions & Repair Service

Hi,

Checkout this tip about digital camera error messages


Lens Errorfix for Digital Camera

heatman101

Hi,

Checkout this tip about digital camera error messages


Lens Errorfix for Digital Camera

heatman101

Try the procedures in this tip.

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Lens errors (E18 errors on Canons) are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension.

Here's some things that you can do to try to correct it. They only seem to work for about 50% of lens errors, but they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

hi the problem that causing this is: there is some pressure to the lens did it fell? probebly there is a fault in the lens sorry cant help good luck