Canon PowerShot - Recent Questions, Troubleshooting & Support


Normal 0 BLACK SCREEN OF DEATH – FIXED AT LAST - After doing several hours of research on the internet, I have been able to eliminate the problem on my Powershot S2 IS. I started with the “fix” as suggested by guidofoc in a post on the “flickr” site. Thanks guidofoc! His procedure did fix the problem for me but it only lasted a day. The next day, back to the same old black screen. For the next few days/weeks, when I wanted to use my camera, I did the same procedure and it would come back to life but would be black again the next time I powered up the camera or a day later.
Back to internet research! On the “Fixya” site, I found a picture of the camera shutter and diaphragm blades. This picture was posted by “andyhutton” who was also having the same “black screen” problem. He had disassembled his camera and found what appeared to be an oil exuding on the shutter diaphragm blades. He disassembled the camera, cleaned it thoroughly, and reassembled it. This fixed his camera. Other information I found indicated that what appeared to be oil was a little “stiffer” than oil, almost hard. It was thought that this was happening after leaving in a hot car other high temperature environment.
All this made sense to me but I didn’t relish the thought of tearing the camera apart and reassembling it. This procedure reportedly took about 6-8 hours. And this was by a person who considered himself, to have a reasonable amount of mechanical ability. I definitely DON’T RECOMMEND this approach unless you have tried all else and are ready to junk your camera. Using this information I theorized that if I used the temporary fix procedure and then repeatedly activated the shutter, perhaps the “wiping action” may wear down the frictional areas and free up the shutter blades to move more freely. I tried it. Voila! It has worked now for the last 6-8 weeks without a failure. Here is my final procedure:

Set the camera in Tv mode, (delayed shutter mode) set the shutter at 15 sec, click to take a picture and during that 15 secs (like, after 7 seconds) open the battery, compartment which cuts contact with the battery circuit. Close the battery cover. At this point the camera works fine for me but only temporarily as noted above. Sometimes however, this procedure had to be performed more than once. Here is the key to the permanent fix. While the camera is working via the temporary fix, take many, many pictures. Hundreds! I probably snapped 400-600 pics. The idea is to wear down the little patches of hardened oil on the shutter blades. For the next three of days I took hundreds of pics each day. Basically, I just aimed the camera at the wall or whatever and snapped off several hundred pics.

Now that I seem to have my camera working permanently, my plan is to NOT leave my camera in a high temperature environment, and to try to use it regularly. Maybe, not unlike many other things, if it gets no regular use, it may start to deteriorate.

No guarantees but I do hope this helps someone.

Canon PowerShot... | Answered on Jan 24, 2019


I have had success with this... Download the program
http://www.asoftech.com/apr/

You have to use a card reader either on your computer or an external USB card reader. Put the card in the card reader, open the recovery program, then select the drive where files are deleted, then press "Start" and wait for it to do it's magic.

Canon PowerShot... | Answered on Dec 28, 2018


It is a flaw well know by users of Canon Powershot and Ixus cameras and is currently not acknowledged by Canon as a flaw in camera design.


HOW IT ALL WORKS:

Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.

Here is how the E18 error looks like. You just get a black screen with small "E18" sign in the lower-left corner:

canone18error.jpg

The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started receiving E18 errors.

Instructions

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found at

this link PLS RATE ME FIXYA FOR MY EFFORT

http://www.fixya.com/support/t102982-e_18_problem

Canon PowerShot... | Answered on Dec 01, 2018


Same problem here - the forum posting on the SD 500 seems to be a bit more active (for the same problem).

http://www.fixya.com/support/t102982-e_18_problem

I have been trying to get some images or a service manual for the SD 700, with no luck...

Canon PowerShot... | Answered on Dec 01, 2018


its probably already on its way out. I am wondering why you are asking such a question on a forum rather than taking it straighyt to a camera store to have it fixed before it becomes totally fused.

Longer you use it ij this condition the more it will cost to fix

Please rate my help++++Thanls for using FIXYA


Canon PowerShot... | Answered on Dec 01, 2018


Most of cameras have a "review" button that looks like playback button on you DVD players and such. You can either delete all pictures in that playback mode or select pictures one at a time. Cameras usually have the DELETE button marked as a trash can symbol. They also ask you to confirm delete, and you will need to mode the cursor to "yes". Alternatively, you can delete images directly from the card. If you computer does not have a card reader, you can buy a USB card reader for under 10 dollars in just about any store that sells electronics.

Canon PowerShot... | Answered on Nov 19, 2018


Focus on the nearest edges.. that will give you a "beep" sound which confirms the focus is established. You may need to turn the "beep" sound on from the settings. Hope it helps. Cheers !

Canon PowerShot... | Answered on Nov 04, 2018

Tip

Shutter Speed Problem with Canon G11?


If you are in M mode or Tv (Time Value mode or in fact Shutter Speed mode) and the Control Wheel does not seem to be changing your Shutter Speed properly:
There was a design change between the G10 and G11 and it is possible for lubricant to be placed onto a contact, rendering the contact dysfunctional.
There is a gap around the circumference of the Control Wheel that allows a very brief single squirt of WD Contact Cleaner.
One squirt, then rotate the wheel in both directions for a few seconds.

4-a1hdfc231vwtg1y5sgnhflub-5-0.jpg

on Aug 18, 2018 | Canon PowerShot G11 Digital Camera

Tip

Problems with Control Wheel on Canon G11


There have been reports by many Canon G11 owners of malfunctions of the Control Wheel on the back.
This problem often is due to a lubricant used on the G11.
Cleaning the contacts underneath the Control Wheel will resume normal operation of the camera.
I use an electrical contract cleaner I purchase from Amazon. See photo

I don't take the camera apart at all.
I merely use the thin straw-like attachment to the spray can and inject a small amount of Contact Cleaner into the space under the Control Wheel, using the space that is around the circumference of the wheel.

Spray, rotate to distribute, spray, rotate to distribute, etc.

Only a very tiny amount of Contact Cleaner will be necessary.

canon g11 rear-1x4t2q5f5swm4szrydk4urg3-4-0.jpg


contact cleaner 2-1x4t2q5f5swm4szrydk4urg3-4-2.jpg

on Aug 16, 2018 | Canon PowerShot G11 Digital Camera


Fixya is unable to suggest sources for Canon strap mounts.

Canon PowerShot... | Answered on Jul 25, 2018


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Welcome To NDS 24x7 Studio
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Canon PowerShot... | Answered on Jul 19, 2018


User-friendly and advance program to recover lost deleted photo from camera, here is a more effective tool to help you recover deleted photo from camera.

Read More:- Photo Recovery Software

Canon PowerShot... | Answered on Jun 06, 2018


you can recover deleted photos with asoftech photo recovery program, here's a useful tutorial that helped me before
http://www.asoftech.com/articles/how-to-recover-lost-photos-from-memory-card.html

Canon PowerShot... | Answered on Jun 06, 2018


Transferring pictures to computer is quite simple, and all you have to do is to use a pen drive or connect your mobile phone to your system via an USB cable.I think transferring pictures is nowadays a very simple task, which is even done by small kids.

pol-qlpuffl4dp0qlj1k4c1qu3dp-3-0.jpg

Canon PowerShot... | Answered on May 10, 2018


SORRY but fixya has no way to assist you with a 9 year old camera .try the manufacturer's website

Canon PowerShot... | Answered on Mar 07, 2018


Sounds like a recent Windows update has altered settings. Reload the software and drivers for the G6.

PowerShot G6 - Support - Download drivers, software and manuals ...

https://www.canon.co.uk > Consumer Product Support > Consumer Products Support
  1. Cached
Download drivers, software, firmware and manuals for your Canon product and get access to online technical support resources and troubleshooting.

Canon PowerShot... | Answered on Mar 02, 2018

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