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Try downloading the current software for you model from the Canon site. You could try inserting the memory card into the card reader on your computer and if you get the same result then it would appear to be a software problem that you use to download. Sometime conflicts appear.
Downloaded disc to computer, computer tells connection can not be astablished. When I check the computer evrythings in there. I also took everything out and reloaded it. Computer isn't old and I have window xp. Help me please.