Question about Canon PowerShot A75 Digital Camera
Readers should be aware that Canon (and possibly other camera manufacturers) have recently announced various recalls (with free repairs and prepaid shipping) for CCD problems. Even if your camera is several years old and not in warranty, you might be entitled to a free repair. If you Canon camera has failed for any reason, or especially if it has image problems, check out the Canon website in your country. In the USA, go to the Canon USA website, select your camera model, and click on the "Service" link. Here is a direct link that worked in June 2006 (Enter it all on one line): http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=221&modelid=9828 Or simply telephone Canon technical support (dial directory assistance) and ask about camera recalls. You'll need your make, model, and serial number.
Display went purple with lines then finally died this year, contacted Canon at the link below and they paid all shipping (both ways) in less than 10 days I have the camera back and working like new for $0.00, these guys care about their products and customers. If you have this issue contact them and they will handle it right.
Posted on Aug 05, 2009
"If you Canon camera has failed for any reason" ???????? Your camera must've failed because of a faulty CCD. If it failed for any other reason don't even bother trying. You will be charged full repair costs and if you refuse to pay for the return freight because you don't want the other faults fixed they will simply keep your camera. Even if you do have a faulty CCD but also have a dent where you dropped it. That will wipe the CCD free repair. Believe me, I've sent over 40 different cameras away to be repaired due to CCD problems and if there's any sign of rough handling etc. kiss it goodbye. You will also need warranty card and purchase receipt if you claim the faulty CCD scenario.
Posted on Jul 12, 2006
Same problem (faulty CCD imager).....thank goodness I checked online for a solution. Camera is 5 years old & Canon fixed it for free, prepaid label & in 12 days! It appears I received my repaired camera back......
Thanks Canon for caring about your customers!
Posted on Oct 27, 2009
Great idea to post this. After doing some Google research, I contacted Canon about this problem on my A75 digital camera, explained how there were weird lines in the LCD and in the pictures that it took, and the company was very nice about arranging a repair for the problem. The sent me a box and free shipping for the camera and were able to fix it for free.
A few things I'll add for anyone looking to send their camera in under this warranty claim...
Make sure it is the faulty CCD sensor that is causing the problem. Two major things to look for are a black LCD screen with white/purple lines running across it and distorted pictures. If it is not the CCD sensor and these problems are not evident, Canon will probably not fix your camera for free.
Make sure your camera has been taken care of and doesn't look abused; if it looks beat up, I wouldn't bother sending it in if you are looking to get it fixed for free. There is a chance that Canon could tell you that it was just mishandled and dropped a few times, and then charge you the $90 for out-of-warranty repairs.
Posted on Feb 10, 2010
I live in Vancouver, Canada. I bought my PowerShot A75 camera some time in 2006. In 2008, it started, every now and then, having a purple line on LCD and the picture. More flickers of white-purple-black became aparent later. in Dec. 2009, only 10% of pictures came right out of the camera, and in January 2010, it went all black and flickers.
Searching the web, I came to this page and contacted Canon Canada. They asked me to send the camera to Ontario for reparir. They asked me to pay for sending, and they cover for return cost.
I am now in the process of mailing it to Canon, and will update you on the result!
Posted on Mar 10, 2010
It seems like there is a new product recall everyday. I am especially concerned about all the recalls on batteries, children's toys and household products. I set up a personal file that alerts me to all <a rel='nofollow' href="http://www.personafile.com/product-recalls.html">product recalls</a> and it sends me a timely notice when one of my products has been recalled.
Posted on Jan 18, 2008
I just sent in my old SD110 which had the faulty CCD problem.
It had many scratches, a few nicks, and two dents from years of use as my backup/loaner camera with over 10k pictures taken.
Canon accepted it, said there would be no charge, and a week later they sent me a shiny new SD1000.
I didn't need the warranty card, receipt or anything else. I wrote a post about the entire process here.
It was very easy and I did everything via email.
So don't be afraid, if your Canon shows a black/purple/distorted image, send it in and you'll probably get a newer model.
Posted on Nov 30, 2007
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