I have recently moved. When I send a fax, the printed report has my old phone number on it. I have been unable to find the settings in the menu to fix this problem. Cheers. Derek.

Sir/Madam

I suggest You Perform Below mention steps To Fix Your brother Printer Issue,

Step1: To clear the message follow the steps listed below:

1. Check for foreign objects, such as a paper clip or scrap of paper, inside the machine.
   Unplug the machine from the power outlet and open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.

2.If the error continues to appear, the machine may have a mechanical problem.

If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. Please make sure you have followed the instructions in the Step1.

3.If the error still continues to appear, move the print head and examine under the print head.

NOTE: The images shown below are from the representative product and may differ from your Brother machine,but their inner structures are same.

3-1.Disconnect the Brother machine from the poweroutlet.
3-2.Open the scanner cover.


3-3.Check the print head's position.
In the example photo the print head is positioned at the left hand side of the platen area.



If the print head is on the left side, go to step 3-4.
If the print head is on the right side, go to step 3-7.
If you can not find the print head, go to step 3-8.
3-4.Gently move the print head to the center.




3-5.Examine under the print head. If anything is found, remove it.

Use a flashlight if necessary to check thoroughly.
3-6.Close the cover and reconnect the machine to the power outlet.
If the message continues to appear on the LCD, the machine will require repair.
Please contact Brother Customer Service from "Contact Us".
3-7.If the print head is on the right side.
The print head is positioned at the far right hand side, you cannot move it. The machine has a mechanical malfunction and will require repair.
Please contact Brother Customer Service from "Contact Us".
3-8.If you can not find the print head.
The machine has a mechanical malfunction and will require repair.
Please contact Brother Customer Service from "Contact Us".
Step2: Check if the machine has faxes in its memory
Note
In order to transfer data from your fax machine to another, you must have the station ID programmed in your fax machine.
1.Transfer the Fax Journal Report
Press Menu/Set or Menu on the Control Panel of the machine.
Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set or Menu.
Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set or Menu.
Press the up or down navigation key until Report Trans appears on the LCD. Then press Menu/Set or Menu.
The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Black(Mono) Start.
2.Verify and Transfer faxes in memory
Press Menu/Set or Menu on the Control Panel of the machine.
Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set or Menu.
Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set or Menu.
Press the up or down navigation key until Fax Transfer appears on the LCD. Then press Menu/Set or Menu.
If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3. If faxes are present, the LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the faxes. Press Black(Mono) Start .
3.Reset the machine
After the Fax Journal Report and faxes in memory have been transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.

If your question was not answered, please check...


How do clear the message Unable to Unable to Chang Brother

Or

If you still need Brother Printer Help Then Follow Us On:
Brother Printer Support

Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK). If you select On or On+Image, the report will print for every fax you send. If you send a lot of faxes to the same place, you may need more than the job numbers to know which faxes you must send again. Selecting On+Image or Off+Image will print a section of the fax's first page on the report to help you remember. NOTE:When the Verification Report is turned Off or Off+Image, the Report will only print if there is a transmission error, with NG in the RESULT column. 1 Press Menu/Set, 2, 4, 1. 2 Press ? or ? to select Off+Image, On, On+Image or Off. Press Menu/Set. 3 Press Stop/Exit.

Printing a fax call report
A fax call report is a brief report that indicates the status of the last fax that was sent or received.
To print a fax call report
1. On the all-in-one control panel, press Menu.
2. Use the < or the > button to select Reports, and then press .
3. Use the < or the > button to select Fax Call report, and then press .
4. Press to select Print report now. The all-in-one exits the menu settings and prints the report.
NOTE To set the fax call report to print automatically, see Setting print times for the fax call
report.

Setting print times for the fax call report
You can set the all-in-one to print a fax call report after any of the following events:
? Every fax error (the factory-set default)
? Send fax error
? Receive fax error
? Every fax
? Send fax only
? Never
NOTE If you select Never, you will have no indication that a fax failed to be transmitted
unless you print a fax activity log.
To set the print times for the fax call report
Use the following steps to set when the fax call report is printed:
1. On the all-in-one control panel, press Menu.
2. Use the < or the > button to select Reports, and then press .
3. Use the < or the > button to select Fax Call report, and then press .
4. Press the > button once to select Print report, and then press .
5. Use the < or the > button to select the option for when you want the fax call reports to be printed.
6. Press to save your selection.
The following print-time options are available:

Including the first page of each fax on the fax call report
If this option is turned on and the page image still exists in the all-in-one memory, the fax call report
includes a thumbnail (50% reduction) of the first page of the most recent fax that was sent or
received. The factory-set default for this option is On.
To include the first page of each fax on the fax call report
Use the following steps to include the first page of each fax on the fax call report:
1. On the all-in-one control panel, press Menu.
2. Use the < or the > button to select Reports, and then press .
3. Use the < or the > button to select Fax Call report, and then press .
4. Use the < or the > button to select Include 1st page, and then press .
5. Use the < or the > button to select On or Off, and then press to confirm your selection.

"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?

Step1: To clear the message follow the steps listed below:
1. Check for foreign objects, such as a paper clip or scrap of paper, inside the machine.Unplug the machine from the power outlet and open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
2.If the error continues to appear, the machine may have a mechanical problem.If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. Please make sure you have followed the instructions in the Step1.
3.If the error still continues to appear, move the print head and examine under the print head.
3-1.Disconnect the Brother machine from the poweroutlet.
3-2.Open the scanner cover by pulling up on the lower right corner of the cover.
3-3.Check the print head's position.
3-4.Gently move the print head to the center.
3-5.Examine under the print head. If anything is found, remove it.Use a flashlight if necessary to check thoroughly.
3-6.Close the cover and reconnect the machine to the power outlet.
If the message continues to appear on the LCD, the machine will require repair.

Step2: Check if the machine has faxes in its memory
1.Transfer the Fax Journal Report
1.Press Menu/Set or Menu on the Control Panel of the machine.
2.Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set or Menu.
3.Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set or Menu.
4.Press the up or down navigation key until Report Trans appears on the LCD. Then press Menu/Set or Menu.
5.The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Black(Mono) Start.
2.Verify and Transfer faxes in memory

1.Press Menu/Set or Menu on the Control Panel of the machine.
2.Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set or Menu.
3.Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set or Menu.
4.Press the up or down navigation key until Fax Transfer appears on the LCD. Then press Menu/Set or Menu.
5.If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3. If faxes are present, the LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the faxes. Press Black(Mono) Start .
3.Reset the machine
After the Fax Journal Report and faxes in memory have been transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.

You need to set up the Transmission Verification Report and Journal Period in the menu table.
Press Menu/Set, 2, 4, 1.
-OR-
Press Menu/Set, 2, 4, 2.
You can use the Transmission Report as
proof that you sent a fax. This report lists the
time and date of transmission and whether
the transmission was successful (OK). If you
select On or On+Image, the report will print
for every fax you send.
If you send a lot of faxes to the same place,
you may need more than the job numbers to
know which faxes you must send again.
Selecting On+Image or Off+Image will print
a section of the fax's first page on the report
to help you remember.
Note
When the Verification Report is turned Off or
Off+Image, the Report will only print if there
is a transmission error, with ERROR in the
RESULT column.
1 Press Menu/Set, 2, 4, 1.
2 Press ? or ? to select On, On+Image,
Off or Off+Image.
Press Menu/Set.
3 Press Stop/Exit.
Printing reports
1.XMIT Report
2.Journal Period

Reports you can print
You can print these reports whenever you need to. Some of these reports can be set to
print automatically also.
1. Press Report/Help.
2. Choose the report you want by using !".
3. Press Start/Enter when the desired report is displayed.
4. The selected report will be printed. The available reports are shown below:
Report name Content
Multi-Communication This report prints automatically if you have faxed documents to
more than one location by using Broadcasting.
Power Fail Report If you have a scheduled job (such as, delayed fax and send poll)
and there is a power failure, this report is printed automatically
when power is restored.
Report name Content
Help List This report covers the machine’s basic functions and commands.
It can also be used as a quick reference guide.
Sent Journal
Received Journal
These reports show information concerning the transmission and
reception activities. They can be printed on command. Or if the
machine is set to do so, they will automatically print after every
40 transmissions or receptions. For more information, see Fax
Log under the “BASIC FAX menu” on page 13
Phonebook This report shows all of the numbers currently stored in the fax
machine’s memory as One-Touch Dial and Speed Dial.
Sending Confirm This report shows the fax number, the number of pages, elapsed
time of the operation, the communication mode, and the
communication results. To set up your machine to automatically
print, see Sending Confirm under the “BASIC FAX menu” on
page 13

To print a report:

1. Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.
   
   
   
   
2. Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
   • Phone Book: Phonebook list
   • Sent Report: Sent fax report
   • RCV Report: Received fax report
   • System Data: System data list
   • Scheduled Jobs: Scheduled job information
   • MSG Confirm: Message confirmation
   • Junk Fax List: Junk fax number list
3. Press [Enter] to print the selected information.

Your machine can print reports containing useful information. The following reports are available:

• Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.
• Sent Fax Repor: This report shows information of the faxes you recently sent.
• Received Fax Report: This report shows information of the faxes you recently received.
• System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.
• Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.
• Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
• Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
• Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
• Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.

NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.

To change the fax number, do the following:

1. Press Menu/Set 0 3
2. Your station ID should appear, use back arrow (<) to move the cursor to the position where you want to change the number
3. Press Menu/Set

This procedure will change your phone number which will be displayed on all cover pages and Tx reports
Best of luck.
Greg

Hi,

I don't think there's a log you can print but you can do the following. Not quite what you want, but better than nothing...

You need to set the fax confirmation option to log faxes before you send anything. The default option is off, so you won't be able to get a fax log for anything you've already sent unfortunately.

1. Press Setup
2. Press 2 then press 1. This displays the Print Report menu
3. Select Fax Confirmation
4. Press to highlight one of the following, then press OK

Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.

Hope this helps.

1. Press the [Menu] button on the Control Panel until 'Reports' is displayed on the top line of the Display Screen.
2. Press the [Left] or [Right] arrow button until one of the following reports is displayed, and then press the [Enter] button to print the report.

Report / List Description Phonebook List This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers.
NOTE: This list can also be printed by pressing the Phonebook button on the Control Panel.
Sent Fax Report This report shows information on recently sent faxes. System Data List This list shows the status of the user-selectable options. This list can be printed to confirm any modifications to settings that have been modified. Scheduled Job Information This list shows the documents currently stored for Delayed faxes. The list shows the starting time of the Delayed fax. Message Confirmation This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job. Junk Fax Number List This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID. Multi-communication Report This report is automatically printed after sending documents from more than one location. Power Failure Report This report is automatically printed when power is restored after a power failure, if any data loss occurs due to the power failure.